Technical Product Owner

Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.

We unite popular brands such as Clubessential , foreUP , myFitApp , Vermont Systems , Momence , Exerp , and many more.

Technical Product Owner will work closely with the Clubessential product and development teams, as well as with clients and other internal and external stakeholders, to support the direction and strategy for our products.

They willbe in charge ofinforming the group of engineers,designer, and QA testers aboutthe productvision, strategy, and direction. They act as the primary line of communication between the business stakeholders and the delivery teams, who will design, build, and test our products.

The Technical Product Owneralso willneed to be able to communicate tocomprehendour business prospects, translate them into a polished and manageable backlog, and manage the team’s deliverables.As AI becomes a bigger part of how we build products, the Technical Product Owner will also help identify where AI and automation can create real value for our customers, and work closely with engineering and data teams to bring those capabilities to life responsibly.

RESPONSIBILITIES & DUTIES:

- Serve as Owner of the products; ensure products are meeting and exceeding the needs of external customers and prospects to expand addressable market and reduce/eliminatechurn as well as internal stakeholders to allow for ease of implementation and support.

- Maintain focus on technological trends and competitivelandscapeto drive innovation.

- Identify opportunities to apply AI and automation within the product to improve efficiency, personalization, and decision-making for customers and internal users.

- Drive continued advancement of strategic platform and AI initiatives across the Clubessential suite, with an initial emphasis on expanding our MCP capabilities , deepening integration with Central Account Services and shared platform products , and accelerating agentic experiences across Clubessential products and workflows.

- Own the creation and grooming of the product backlog by writing and refining user stories that support sprint goals and align with product strategy.

- Serve as the Gatekeeper of the product backlog and primary feedback loop ownerregardingproduct enhancements, issues,bugsand/or tasks related to the products.

- Escalate andtimelycommunicate issues, related updates, and resolutions to internal stakeholders asappropriate.

- Share and contribute meaningful ideas to achieve overall product success, while balancing needs of external customers, expansion of addressable market, ease to support and implement, and churn reduction in mind.

- Coordinate with product leadership, customers, and team to complete research, develop specifications and user stories for the developers that satisfy business requirements and align with the business value.

- Partner with engineering and data teams to define requirements, success metrics, and guardrails for AI-powered features, and communicate what those capabilities can andcan'tdo to internal stakeholders and customers.

- Providetimelyfeedback to internal stakeholders on plan for resolution; asappropriate,identifywhich bugs or enhancements will be worked and/or will not be prioritized.

- Play an active role in mitigating impedimentsimpactingsuccessful team completion of
Release/Goals;participatein testing and release readiness asrequired.

- Assistwith configuration andcommunicateavailability of new features in demo environments.

- Act as thego to person/liaison for answering questions the development team has about business rules and product behaviors, and/or other