Web and Digital Experience Manager
7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.
This position is open to candidates across Canada. For candidates based in Surrey, the role follows a hybrid work model. For the right candidate, a fully remote arrangement may also be considered.
The Manager, Web & Digital Experience is customer-obsessed and data-driven, and responsible for the end-to-end management, performance, and optimization of 7-Eleven Canada’s digital ecosystem. This role ensures all website and app experiences – including 7-Eleven.ca, SpeakOut, 7Rewards, 7Now, and future digital products – deliver best-in-class usability, performance, and brand consistency.
Reporting to the Sr. Manager, Digital & E-Commerce, this role leads the Canadian web and digital platform experience, partners closely with U.S. product and development teams, and provides strategic oversight and technical leadership of UX/UI quality across all customer-facing digital touchpoints. This role also provides operational oversight of digital platform functionality, content management systems, digital integrations, and web performance optimization across owned digital properties. This role also directly manages and coaches the Specialist, Web & Digital Experience to deliver seamless and conversion-driving digital experiences.
Responsibilities
Website, App, and Digital Platform Ownership
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Manage and own the full lifecycle, performance, optimization, and content for 7-Eleven.ca and the SpeakOut websites, ensuring alignment with business priorities and content strategy.
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Define the Canadian web and digital platform strategy aligned with business objectives and content strategy, including SEO, user experience, conversion optimization.
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Ensure platforms deliver exceptional UX/UI, fast performance, accessibility compliance, and strong alignment with brand and business goals.
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Oversee integrations between Canadian web properties, the 7Rewards app, 7Now delivery experiences, and future digital channels (e.g.,7Merch, e-commerce initiatives).
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Oversee platform operations including CMS governance, release coordination, digital workflows, and support for ongoing platform stability and performance.
UX/UI Leadership & Cross-Functional Collaboration
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Provide UX/UI leadership across all owned digital platforms, validating design feasibility within CMS and platform templates.
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Guide the Specialist, Copywriter, Graphic Designer, and marketing stakeholders to ensure cohesive, on-brand digital experiences.
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Collaborate with U.S. development teams and external design partners to align on technical capabilities, design direction, and roadmap priorities.
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Provide guidance on technical feasibility, CMS limitations, responsive behaviour, and implementation requirements during digital project planning and execution.
Performance, Analytics & Optimization
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Own and manage digital performance KPIs for all Canadian web properties, including engagement, conversion, task completion, site speed, SEO/SEM performance, and user behaviour.
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Lead ongoing performance analysis dashboards, and monthly reporting, translating insights into optimization recommendations.
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Monitor and provide recommendations for improvements related to site speed, technical SEO health, mobile performance, accessibility compliance, and customer experience optimization.
SEO/SEM Strategy & Execution
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Lead SEO strategy through regular audits, content optimization, and technical improvements to grow rankings for key commercial and high-intent terms (e.g., “coffee near me,” “piz