VP, Application Managed Service Delivery

About Rimini Street, Inc .

Rimini Street, Inc . (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.
Position Summary

The VP, Application Managed Service Delivery is a high-impact executive leadership role for a proven operator who can scale a global Application Managed Services business while improving profitability, client value, and delivery excellence. You will own the AMS function end to end, lead a globally distributed organization, and shape how services are designed, sold, delivered, measured, and continuously improved. The ideal candidate combines strong commercial and operational instincts with the ability to modernize delivery through process discipline, automation, AI, tooling, organizational design, and service innovation.

- Own a strategic global services business with direct influence on growth, client outcomes, and margin performance.

- Lead the transformation of delivery through operational rigor, technology enablement, and scalable service innovation.

- Partner across Sales, Professional Services, Product, Support, and other leadership teams to shape differentiated offerings and market success.

You will be expected to build a high-performing organization, elevate the economics of the business, and help define the next generation of managed services offerings for the company and its clients.
Essential Duties & Responsibilities

- Lead the global Application Managed Services organization with full accountability for strategy, operating model, service delivery, organizational performance, and business results.

- Improve profitability and scalability by simplifying delivery, optimizing cost structure, increasing productivity, and strengthening operational discipline.

- Modernize service delivery through automation, AI-enabled capabilities, tooling, standard processes, and innovative delivery techniques.

- Build, lead, and develop a high-performing team and leadership bench across a global, matrixed environment.

- Define and manage the metrics that matter, including business health, service performance, client satisfaction, workforce effectiveness, revenue, and margin.

- Create compelling ways to demonstrate customer value through business outcomes, efficiency gains, risk reduction, and strategic impact—not just service-level compliance.

- Partner closely with Professional Services to create a roadmap for transforming selected project-based offerings into scalable managed services solutions.

- Work with the Sales organization to enable effective positioning, messaging, and commercialization of AMS offerings.

- Help shape, package, and launch new services that align with market demand and company strategy.

- Represent the AMS business in client-facing conversations, strategic pursuits, and executive-level cross-functional planning.

- Stay ahead of market trends and emerging technologies, translating relevant innovation into practical business value.

Education
- Bachelor’s degree (or equivalent experience) required; advanced degree (MBA or equivalent) preferred.

Loca