Virtual Service Coordinator

Location: Remote – Philippines

Schedule: Monday–Friday, 7:30 AM–4:30 PM Eastern Time (U.S.)

Break: 1-hour unpaid break

Pay: $4.00 USD/hour

Position: Full-Time

About the Role

We are looking for a highly organized, responsive, and customer-focused Virtual Service Coordinator to support our U.S.-based Service Department.

This role serves as an important connection between our customers, field service technicians, and Service leadership team. Your primary responsibility will be helping keep our technicians scheduled, customers informed, and service operations organized.

This is a fast-paced position that requires strong communication, consistent follow-up, attention to detail, and the ability to manage multiple priorities throughout the day.

What You’ll Do

Coordinate and maintain the daily service schedule.

Schedule service calls and help maximize technician availability and billable hours.

Answer incoming customer calls and email s promptly and professionally.

Communicate scheduling information and service updates to customers.

Coordinate with field service technicians regarding schedules, job information, and customer needs.

Follow up with customers, technicians, and internal team members on outstanding items.

Help ensure customer requests do not fall through the cracks.

Support Service leadership with administrative and operational tasks.

Maintain accurate service records and documentation.

Assist with creating, documenting, and improving Service Department processes.

Help provide an excellent customer experience from the initial service request through completion.

Participate in after-hours call support as needed once fully trained.

What We’re Looking For

The ideal candidate is someone who is:

Highly organized and detail-oriented.

An excellent English communicator, both written and verbal.

Comfortable speaking with U.S.-based customers over the phone.

Responsive and consistent with follow-up.

Able to manage multiple calls, email s, schedules, and priorities.

Comfortable working in a fast-paced environment where schedules can change quickly.

Proactive and willing to solve problems rather than waiting for direction.

Dependable and able to work independently in a remote environment.

Comfortable learning new software and systems.

Customer-service focused and professional.

Experience in dispatching, service coordination, scheduling, customer service, virtual assistance, or administrative support is preferred. Experience supporting a field service, HVAC, automotive, mechanical, industrial, or similar business is a plus.

Schedule & Compensation

This is a full-time remote position based in the Philippines.

Monday–Friday

7:30 AM–4:30 PM Eastern Time (U.S.)

1-hour unpaid break

$4.00 USD per hour

Because this position supports our U.S. operations in real time, candidates must be able to consistently work the required Eastern Time schedule.

What Success Looks Like

You keep the service schedule organized, communicate quickly when something changes, follow up without being reminded, and make it easier for our technicians to focus on serving customers.

We are looking for someone who takes ownership of their work, communicates clearly, moves with urgency, and wants to become an important long-term member of our team.