Customer Service & Operations Coordinator for a Curtain and Blinds Distributor i

Category: Manufacturing Industry

Location: Wangara Western Australia Australia

Administrative Support

- Manage calendars, appointments, and scheduling.

- Organise and coordinate Deliveries, Installations, and Service call-outs

- Prepare reports and administrative documents.

- Handle internal and external requests and enquiries.

- Enter and manage sales orders accurately and efficiently.

- Assist with preparing and sending customer quotations.

- Follow up quotations and provide additional information when required.

- Create and process purchase orders.

- Coordinate with Warehouse Team to ensure timely delivery of goods and services.

- Generate and process customer invoices.

Order Processing & Administration

- Confirm receipt of customer orders.

- Request any additional information required to process orders.

- Enter customer orders into Tall Emu accurately and efficiently.

- Assign orders to the appropriate team members.

- Release orders into production.

- Update notes, order statuses, and customer information within company systems.

- Monitor order progress through production.

- Ensure orders are processed accurately and within required timeframes.

- Liaise with internal teams regarding order status, production schedules, and customer requirements.

- Maintain accurate order records and documentation.

Customer Service

- Respond promptly to customer enquiries via phone, email, and website.

- Provide customer updates and follow-ups.

- Handle customer complaints professionally.

- Manage warranty claims.

- Process returns and replacements.

- Maintain a high level of customer satisfaction and professionalism.

Communication

- Manage multiple email inboxes, including Orders and General Enquiries

- Liaise with customers, suppliers, installers, and internal team members.

- Forward enquiries to the appropriate department when required.

Scheduling & Coordination

- Schedule deliveries, installations, and service appointments.

- Coordinate schedules with internal operations teams.

- Confirm appointments and bookings with customers.

- Work closely with production and installation teams to ensure deadlines are met.

- Assist in coordinating production runs and workflow planning.

Sales Support

- Answer customer sales enquiries.

- Assist customers with product information and technical questions.

- Manage website enquiry and quote request submissions.

- Prepare and process quotations.

- Follow up customer leads.

- Forward specialised enquiries to the relevant sales team member.

Purchasing & Supplier Management

- Order materials and supplies including:

- Sand and cement products

- Mapei products

- Cement Australia products

- Packaging materials

- Office supplies

- Production consumables

- Coordinate supplier deliveries.

- Monitor stock levels and reorder supplies when required.

Data Management

- Maintain accurate records and databases.

- Organise company documents using cloud-based systems.

- Update product codes, pricing, and system information.

- Maintain CRM and customer databases.

- Ensure data accuracy across all business systems.

Customer Relationship Management (CRM)

- Update and maintain CRM systems.

- Record customer interactions and notes.

- Assist in managing ongoing customer relationships and communications.

Research & Reporting

- Conduct online research as required.

- Gather and summarise information for reports.

- Generate operational, sales, and production reports.

- Provide administrative support for business improvement initiatives.

Details
Originally posted on Himalayas