Vendor Management Director

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first.We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.
The Vendor Management Director is responsible for establishing and leading the enterprise vendor management function for the Medicare Advantage health plan. This role provides strategic oversight for the organization's portfolio of vendors, delegated entities, and business partners, ensuring alignment with corporate objectives, regulatory requirements, operational performance expectations, and financial targets.

The Director develops and executes vendor governance strategies, performance management frameworks, risk oversight programs, and partnership models that support organizational growth, operational excellence, member satisfaction, and regulatory compliance. This leader serves as a key partner to executive leadership and is accountable for maximizing value across vendor relationships while mitigating operational, compliance, financial, and reputational risks.
The role oversees strategic vendors and delegated entities that support core Medicare Advantage functions including claims administration, pharmacy services, care management, utilization management, member services, risk adjustment, quality improvement, provider operations, and technology platforms. Enterprise Vendor Management Strategy

- Develop and lead the organization's vendor management and strategic partnership strategy.

- Establish enterprise governance frameworks, policies, standards, and oversight processes.

- Build a high-performing vendor management organization that drives accountability, performance, and value realization.

- Create vendor segmentation models and management approaches based on strategic importance and risk.

- Align vendor management activities with organizational goals, growth priorities, and operational objectives.

Strategic Partnership Leadership

- Serve as elationship owner for critical vendors and strategic partners.

- Develop relationships with vendor leadership teams.

- Lead strategic business reviews and governance meetings.

- Ensure vendor capabilities support organizational priorities and market competitiveness.

- Foster collaborative partnerships that enable innovation and continuous improvement.

Vendor Performance & Operational Excellence

- Establish enterprise KPIs, SLAs, and performance scorecards.

- Monitor vendor performance against contractual obligations, quality standards, and business objectives.

- Drive vendor accountability and corrective action planning where performance gaps exist.

- Lead performance improvement initiatives across vendor relationships.

- Ensure vendors contribute to operational efficiency, service excellence, and member satisfaction.

Delegated Entity & Regulatory Oversight

- Oversee governance and performance management of delegated entities and First Tier, Downstream, and Related Entities (FDRs).

- Ensure vendor oversight programs comply with CMS Medicare Advantage and Part D regulations.

- Partner with Compliance, Regulatory Affairs, Legal, and Internal Audit teams to ensure adherence to regulatory requirements.

- Lead vendor-related audit preparation, remediation efforts, and corrective action plans.

- Ensure adequate controls exist for delegated oversight, monitoring, and reporting activities.

Risk Management & Compliance

- Establish and oversee enterprise vendor risk management programs.

- Identify and mitigate operational, fin