V104 - Intake & Engagement Specialist

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:

We are seeking a highly organized, personable, and proactive Intake Specialist to serve as the first point of contact for prospective and existing clients. This is a fast-paced, client-facing role that requires excellent communication skills, strong active listening abilities, and confidence in handling a high volume of inbound and outbound calls.

Although this is an intake position, it also has a consultative sales component. The successful candidate must be comfortable explaining paid consultations to prospective clients and guiding conversations to determine whether individuals are a good fit for the firm.

Schedule: Monday – Friday, 8:30 AM – 5:30 PM EST

Monthly Compensation: 1,142 to 1,220 USD

Responsibilities include, but are not limited to:
- Maintain detailed and accurate notes within the CRM.

- Determine whether prospective clients meet the firm's criteria before scheduling consultations.

- Make outbound calls to: Confirm and remind clients about appointments, return client inquiries, communicate updates and information.

- Screen prospective clients by asking thoughtful follow-up and qualifying questions.

- Explain the firm's consultation process and associated fees confidently.

- Schedule appointments accurately.

Requirements:
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Previous Receptionist, Client Services, Customer Service, or Administrative experience.

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Previous sales or consultative customer-facing experience is highly preferred.

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Excellent verbal and written English communication skills.

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Strong active listening skills .

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Comfortable asking probing and qualifying questions .

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Highly organized with excellent attention to detail .

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Able to multitask in a busy phone-based environment.

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Professional, personable, and empathetic.

- Confident working independently.

Work Shift:
Languages:
English, Spanish
Ready to dive in? Apply now and make sure to follow all the instructions! 

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.

Originally posted on Himalayas