Utilization Management Behavioral Health Professional

Become a part of our caring community

The Utilization Management Behavioral Health Professional uses behavioral health knowledge and skills to support the coordination, documentation, and communication of medical services and/or benefit administration determinations. The Utilization Management Behavioral Health Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.
This position will report to the Behavioral Health Manager and be part of the Behavioral Health UM Team.
In this role you will:

- Apply clinical knowledge, communication skills, and independent critical thinking skills towards interpreting criteria, policies, and procedures to provide the best and most appropriate treatment, care or services for members.

- Coordinates and communicates with providers, members, or other parties to facilitate optimal care and treatment.

- Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.

- Follows established guidelines/procedures

Use your skills to make an impact

Required Qualifications

- Master's level clinician with independent licensure in the state of Louisiana (i.e. Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapists (LMFTs) Licensed Addiction Counselors (LACs)

- 1+ year of managed care experience

- Familiarity with MCG and American Society of Addiction Medicine Criteria

- Proficient in using electronic information systems and Microsoft Office tools (Word, Outlook, Excel) to document, communicate, and collaborate effectively with internal partners and members.

- Demonstrates strong keyboard and web navigation skills, provides clear narrative documentation, and builds rapport through exceptional communication and interpersonal abilities.

- Must be available to work 40-hour work week Monday – Friday 8:00-5:00 PM CST, potential for overtime with an expectation to cover a weekend and on-call rotation to meet business needs

- Must reside in Louisiana and perform work within the state

Preferred Qualifications

- 2 years of direct care experience in an acute or outpatient behavioral health setting

- Experience with Utilization Management or Prior Authorization

- Experience with behavioral change, health promotion, coaching and wellness

- Experience serving Medicare, Medicaid, TANF, and/or CHIP populations.

- Knowledge of community health and social service agencies and additional community resources

Additional Information

Location : Must reside and perform work in Louisiana

Training: 6-week training process

Hours: Must be able to work a 40-hour work week, Monday through Friday 8:00 AM to 5:00 PM Central Time, weekend rotations are required (the work week will be flexed ) and over-time may be requested to meet business needs

Section 1121 of the Louisiana Code of Governmental Ethics states that current or former agency heads or elected officials, board or commission members or public employees of the Louisiana Health Department (LDH) who work directly with LDH's Medicaid Division cannot be considered for this opportunity. A separation of two (2) or more years from LDH is required for consideration. For more information please visit: Louisiana Board of Ethics (la.gov)
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing inte