US Medical Support Coordinator (WFH - Night Shift) | ZR_1358_JOB

This is a remote position.

US Medical Support Coordinator (Remote | Night Shift) About PeoplePartners

- Great patient support starts with great people—and great careers should, too.

- PeoplePartners is a Great Place to Work® certified company with a people-first culture that connects talented professionals with exciting global opportunities. Here, you’ll gain international exposure, build valuable skills, and grow your career while being part of a team that values trust, learning, connection, and meaningful work.

- For this opportunity, you’ll support one of our U.S.-based healthcare clients , helping deliver a patient experience where excellent communication and attention to detail go hand in hand.

Role Overview
- Great patient support is equal parts human connection and getting the details right .

- As a Medical Support Coordinator , you’ll often be the first voice a patient hears—helping them understand what happens next while keeping appointments, referrals, insurance information, and clinical documentation moving behind the scenes.

- This is a remote, patient-facing healthcare support role covering patient communication and scheduling, provider outreach, referral management, insurance verification, and healthcare administration.

- You’ll work across several systems throughout the day, so organization and accuracy matter. And when something doesn’t look right? Guessing about a patient’s insurance coverage is not the vibe. You’ll check, clarify, and communicate.

Key Responsibilities
- Answer inbound patient calls warmly, confidently, and professionally.

- Guide patients from initial enquiry through appointment scheduling.

- Answer questions about services, insurance coverage, and appointment expectations.

- Support patients who may be anxious, confused, or frustrated with calm and reassuring communication.

- Schedule appointments, reminders, confirmations, and changes, including across multiple time zones.

- Contact physician and provider offices for referrals, lab results, and clinical documentation.

- Follow up on outstanding referrals and documentation before appointments.

- Process inbound referrals received via eFax and maintain accurate referral-status records.

- Collect and accurately record insurance information, including plan type, ID numbers, and network details.

- Verify insurance eligibility and flag unclear or inconsistent coverage information.

- Communicate coverage information accurately before appointments.

- Upload patient and provider documentation into the EMR.

- Maintain accurate and current patient demographics, contact information, insurance details, referrals, and appointment records.

- Track callbacks, referrals, and outstanding tasks through completion.

- Document workflows, edge cases, and process updates in internal reference guides.

- Assist with credentialing support as required.

- Maintain HIPAA compliance and patient confidentiality .

Requirements

Required Qualifications:
-
2+ years of relevant experience in customer service, patient support, administration, or a related role.

- Exceptional spoken and written English with strong verbal communication and active listening skills.

- Ability to communicate professionally and confidently with patients, physician offices, healthcare providers, and internal team members.

- Strong attention to detail and accuracy when handling patient and healthcare information.

- Strong organizational skills with the ability to manage multiple open tasks, callbacks, referrals, and follow-ups simultaneously.

- Ability to work independently, prioritize effectively, and follow tasks through to completion.

- Ability to remain calm and professional when supporting patients who may be anxious, confused, or frustrated.

- Proactive communication when information is unclear, incomplete, or off-track.

- Sound judgment and ability to escalate issues rather than make assumptions.

- Familiarity with H