Trainer (BPO / Finance)

Job Summary:

We are seeking an experienced Trainer to support our banking operations account. The Trainer will be responsible for delivering high-quality training programs, facilitating learning sessions, and ensuring employees are equipped with the knowledge and skills needed to perform effectively. This role requires strong communication skills, a solid understanding of banking operations, and the ability to engage learners in both virtual and face-to-face settings.
Key Responsibilities:

- Conduct new hire training, refresher sessions, and upskilling programs

- Deliver instructor-led training (virtual and classroom-based) aligned with business requirements

- Facilitate discussions, role plays, and practical exercises to enhance learning retention

- Provide coaching and constructive feedback to trainees

- Partner with Operations and Quality teams to identify training needs and performance gaps

- Monitor trainee progress and endorse for certification based on performance standards

- Support the development and updating of training materials and modules

Qualifications:

- Bachelor’s Degree graduate

- 2–4 years of work experience in US/UK banking operations and training within a call center or shared services environment

- Basic understanding of training methodologies for both virtual and face-to-face instructor-led sessions

- Excellent communication, facilitation, and coaching skills

Good to Have:

- Exposure to US or UK banking industry

- Experience in underwriting and payouts processes

Skills and Competencies:

- Strong presentation and facilitation skills

- Effective feedback and coaching ability

- Strong organizational and time management skills

- Ability to work in a fast-paced, shifting schedule environment

Originally posted on Himalayas