Total Loss Settlement Adjuster

Job Title: Total Loss Settlement Adjuster
Company: Snapsheet

Job Location: Remote
Job Type: Full-time

About Snapsheet : Snapsheet is claims technology the way it should be: purposeful, precise, and designed to deliver outcomes. Where others bolt things on, we engineer them in to our core systems and processes across cloud-based claims management, virtual vehicle appraisals, and elite loss and recovery services. Trusted by over 170+ P&C Carriers, MGAs, MGUs, TPAs, and logistics companies, our open architecture is built to fit how our companies work, not the other way around.
What you’ll get:

- Remote working environment - your new commute is however long it takes to walk to your desk!

- Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!

- Development - Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions.

- Fun - Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!

Job Overview:As a Total Loss Settlement Adjuster at Snapsheet , you are highly competitive and motivated by constant improvement. You are an effective communicator, whether you are emailing a request to your peer, talking with a body shop, lienholder or a carrier customer. You love working in an ever-evolving environment where openness to feedback and the ability to adapt is highly valued. You are a strong problem solver, identifying and resolving the day-to-day challenges involved in auto claims handling, specifically understanding total loss evaluations, settlements with carrier customers, salvage regulations and state compliance, as well as solving more complex problems. You want to work for a company where you can make a real impact and do it all from the comfort of your home office! Not licensed? We will license you prior to starting.
Responsibilities:

- Settle Total Loss claims with owners and lienholders

- Secure vehicle releases, negotiate release fees, and relocate salvage

- Mitigate expenses for storage, rental, etc, within state compliance

- Process associated paperwork to transfer title and secure salvage returns

- Issue settlement payments to owners and lienholders

- Maintain working understanding of estimatics, policy and carrier guidelines, state and regional regulatory compliance and laws.

- Maintain working understanding of Actual Cash Value. Candidates should be able to confidently speak to options, condition ratings, unrelated prior damage, refurbishments, comparable vehicles and market availability to negotiate settlement agreement

- Utilize internal training tools and external resources to clearly document every claim with high attention to detail

- Maintain documentation of all interactions with internal and external customers or sources

- Work effectively with repair facilities, rental agencies and salvage yards while maintaining a positive and professional demeanor

- Manage and maintain virtual relationships with teammates, managers, and directors while working remotely from home

Qualifications:

- Must be currently completing total loss settlements with an insurance carrier

- Must have a working understanding or background in estimating and evaluating total losses

- Thorough understanding of UPD estimates, parts costs, total loss classification, and fraud detection

- 2-5 years of Auto Total Loss Settlement experience in the Insurance Industry

- Extensive knowledge of Automobile Total Loss Conditioning and Optioning processes

- Thorough understanding of automobile terminology and vehicle construction.

- Working experience of estimating platforms: Mitchell UltraMate, CCC One and/or Audatex

- Excellent verbal and written communication skills

- Detail-oriented and organized, with a commitment to delivering accurate and timely results

- Excellent negotiation and communication skills to int