Telecaller - IND Remote Job

Category: Education

Location:

As a Telecaller, you will be responsible for conducting outbound calls to prospective customers, existing clients, or partners. You may also receive inbound calls, addressing customer inquiries and providing information.

Key Responsibilities:

Outbound Calls : Initiate outbound calls to potential customers to promote products or services. Your goal may be to generate leads, set up appointments, or make sales.

Inbound Calls : Respond to incoming calls from customers, addressing their questions, concerns, or requests.

Product Knowledge : Acquire a deep understanding of the products or services you are promoting, enabling you to provide accurate information to customers.

Customer Relationship : Build and maintain positive customer relationships, ensuring their needs are met.

Sales : If applicable, use persuasive techniques to convince customers to purchase a product or service.

Data Entry : Accurately record customer information, interactions, and transactions in the company's database.

Feedback : Provide feedback to management on customer reactions and any issues encountered during calls.

Targets : Meet or exceed daily, weekly, or monthly targets and quotas for calls and sales, if applicable.

Objection Handling : Skillfully handle customer objections or complaints, aiming to resolve issues and maintain customer satisfaction.

Follow-Up: Conduct follow-up calls with customers to ensure satisfaction and inquire about additional needs.

Compliance : Adhere to industry regulations, company policies, and ethical standards in all interactions with customers.

Requirements

-
​ High school diploma or equivalent. A degree may be preferred in certain industries.

- Experience in tele calling, telemarketing, or customer service roles.

- Strong communication and interpersonal skills.

- Excellent phone etiquette and the ability to build rapport with customers.

- Basic computer skills, including data entry and familiarity with customer relationship management (CRM) software.

- Results-oriented with the ability to meet targets and quotas.

- Persuasive and confident in communication, especially in sales roles.

- Problem-solving and objection-handling skills.

- Adaptability to different customer personalities and situations.

​

Benefits

- Competitive salary.

- Training and professional development opportunities.

- A supportive team environment.

- Career advancement opportunities.

- Health benefits and other perks, as offered by the company.

Details
Originally posted on Himalayas