Technical Support Advisor (Polish)

David Kennedy Recruitment is working with a leading international healthcare company to recruit a Polish-speaking Technical Support Advisor for its customer support team in Bulgaria . The role focuses on providing technical support to customers using medical devices, troubleshooting device issues, guiding users on product functionality and coordinating repair or replacement processes when required.

Position: Technical Support Advisor

Location: Bulgaria, Remote

Employment type: Full-time

Remuneration: Base salary + bonuses.

DUTIES AND RESPONSIBILITIES:
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Provide technical support for customers using medical devices, including troubleshooting device issues

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Guide customers on product functionality

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Coordinate repair or replacement processes when needed

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Deliver customer support and accurate documentation

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Follow compliance and support procedures.

REQUIREMENTS:
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Polish at C2 level and English at C1 level

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High School Diploma

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Customer Service skills

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Technical Support skills

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Complaint Handling skills

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Troubleshooting skills

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Call Center Experience

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Strong Communication skills

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Problem Solving skills

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Professional experience is preferred but not required.

BENEFITS:
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Excellent remuneration package based on experience, skills and performance

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Be part of a dynamic and creative team with positive and friendly atmosphere

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Guidance and tools to reach career full potential

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Performance bonus

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Signing bonus

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Monthly meal allowance depending on days worked

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Health insurance through Generali

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Multisport and/or Coolfit cards

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Access to a learning platform

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Remote working model after onboarding requirements

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Relocation support for eligible EU candidates

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Monthly accommodation allowance for 3 months

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Flight, bus or train transportation support for relocation

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And many others!!!