Technical Support Advisor (Polish)

David Kennedy Recruitment is working with a leading international healthcare company to recruit a Polish-speaking Technical Support Advisor for its customer support team in Bulgaria . The role focuses on providing technical support to customers using medical devices, troubleshooting device issues, guiding users on product functionality and coordinating repair or replacement processes when required.
Position: Technical Support Advisor
Location: Bulgaria, Remote
Employment type: Full-time
Remuneration: Base salary + bonuses.
DUTIES AND RESPONSIBILITIES:

-
Provide technical support for customers using medical devices, including troubleshooting device issues

- Guide customers on product functionality

-
Coordinate repair or replacement processes when needed

-
Deliver customer support and accurate documentation

-
Follow compliance and support procedures.

REQUIREMENTS:

-
Polish at C2 level and English at C1 level

- High School Diploma

- Customer Service skills

- Technical Support skills

- Complaint Handling skills

- Troubleshooting skills

- Call Center Experience

- Strong Communication skills

- Problem Solving skills

-
Professional experience is preferred but not required.

BENEFITS:

-
Excellent remuneration package based on experience, skills and performance

-
Be part of a dynamic and creative team with positive and friendly atmosphere

-
Guidance and tools to reach career full potential

- Performance bonus

- Signing bonus

-
Monthly meal allowance depending on days worked

- Health insurance through Generali

- Multisport and/or Coolfit cards

- Access to a learning platform

-
Remote working model after onboarding requirements

-
Relocation support for eligible EU candidates

-
Monthly accommodation allowance for 3 months

-
Flight, bus or train transportation support for relocation

- And many others!!!

Originally posted on Himalayas