Dutch-Speaking Technical Support Advisor | Healthcare Technology

Workster is partnering with a leading global customer experience company to recruit Dutch-speaking Technical Support Advisors for an international healthcare technology project based in Bulgaria .

This is an excellent opportunity to join a team supporting innovative medical technology that helps improve people’s daily lives. As a Technical Support Advisor, you’ll assist customers with product-related questions, troubleshoot technical issues, and provide professional guidance while delivering an exceptional customer experience. The role is fully remote within Bulgaria , with relocation support available for eligible candidates.
Your Role

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Provide technical support to customers using healthcare technology products

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Troubleshoot product and device-related issues while guiding customers through effective solutions

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Assist with repair, replacement, and service-related processes when required

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Deliver professional customer support via phone while ensuring a positive customer experience

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Accurately document customer interactions and maintain detailed case records

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Follow established procedures, compliance requirements, and quality standards

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Escalate complex technical issues to the appropriate teams when necessary

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Collaborate with internal departments to ensure timely issue resolution

Your Qualifications

- Native-level fluency in Dutch

- Good command of English (B2 or above)

- High School Diploma or equivalent

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Previous experience in customer service or technical support is an advantage but not required

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Strong troubleshooting and problem-solving skills

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Excellent communication and customer service abilities

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Comfortable learning new technologies and technical products

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Ability to work accurately in a structured and regulated environment

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Positive attitude with a willingness to learn and develop professionally

The Offer

- Fully remote position within Bulgaria

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Relocation support for eligible candidates moving to Bulgaria

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Comprehensive paid training and onboarding

- Permanent employment contract

- Performance-based bonus program

- Signing bonus

- Meal allowance

- Private health insurance

- Multisport and wellbeing benefits

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Continuous learning and career development opportunities

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Stable working schedule from Monday to Friday

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International, supportive, and collaborative working environment

Originally posted on Himalayas