Technical Sales Specialist – MedTech Surgery
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Sales Enablement Job Sub Function:
Sales Strategy Job Category:
Professional All Job Posting Locations:
Remote (US) Job Description:
About Surgery
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of MedTech surgery? Ready to join a team that’s reimagining how we heal? Our MedTech Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting. Your unique talents will help patients on their journey to wellness. Learn more at
We are searching for the best talent for a Technical Sales Specialist position. This position is Fully Remote.
Purpose:
We are seeking a dynamic and self-motivated Technical Sales Specialist to join our sales team. The ideal candidate will have a strong understanding of connected devices, software, cloud, and how to sell connected devices with associated software into hospitals. This person will be responsible for providing technical support to sales representatives and customers, communicating our connected medical devices and software and their IT specs, answering technical questions that arise from customers, and coordinating with relevant JJMT teams to fill in IT/IS questionnaires that come from customers and answer customer questions related to those questionnaires. The role will focus on North America sales but will also support APAC as needed and will coordinate closely with the EMEA team to ensure that processes followed are globally consistent.
You will be responsible for:
- Offer rapid, knowledgeable responses to customer technical inquiries during the sales cycle, showcasing problem-solving abilities and in-depth product expertise
- Collaborate with Regional Sales Managers and Account Managers to support their sales motion with customers by partnering with them for presentations and Q&A with customer stakeholders that have any questions about connectivity in the device and/or software
- Seek, analyze, and act on customer feedback, liaising with service, engineering and research teams to answer and review IT/IS questionnaires and provide feedback to product as needed based on customer feedback
- Serve as a subject matter expert, aiding team members in reducing customer escalations and contributing to cost containment through expert guidance.
- Work closely with cross-functional teams, including Professional Education, Customer Success, R&D, and Clinical Engineering, to foster client satisfaction and encourage repeat business.
- Ensure customer feedback during the sales process is quickly and accurately communicated to the appropriate internal teams, expediting resolutions.
- Remain informed of industry advancements, evidencing a commitment to continuous professional development and market leadership.
Qualifications / Requir