Senior Product Analyst Sales CXM

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Project/Program Management Group Job Sub Function:
Project/Program Management Job Category:
Professional All Job Posting Locations:
Remote (US) Job Description:

About Vision

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime.

Your unique talents will help patients on their journey to wellness. Learn more at

We are searching for the best talent for a Senior Product Analyst Sales CXM. This is a remote based position within the continental USA.

Purpose: the Senior Product Analyst Sales CXM will serve as the strategic leader responsible for defining, prioritizing, and managing the business requirements and features of the CRM platform within a large-scale transformation initiative. This role partners closely with Global and Regional Sales stakeholders, IT, XD, and the CXM Program team to translate business needs into clear, actionable backlog items and to guide squads through incremental, high-quality delivery.
You will be responsible for:
Product Ownership & Backlog Management

- Own the product backlog for Sales CXM capabilities, ensuring alignment with overall Sales CXM strategy and roadmap.

- Translate business needs into epics, features, user stories, and acceptance criteria that are clear, testable, and value driven.

- Continuously prioritize backlog items based on business value, user impact, dependencies, and technical feasibility.

Squad Leadership & Agile Delivery

- Serve as the primary product owner for assigned Agile Squads, working closely with Scrum Masters, Developers, and XD partners.

- Participate in sprint planning, backlog refinement, reviews, and retrospectives to ensure timely and high-quality delivery.

- Review and accept completed work, ensuring it meets defined acceptance criteria and quality standards.

Change Management, Adoption & Value

- Incorporate user feedback and adoption of insights into backlog refinement and future enhancements.

- Partner with change management and training teams to support rollout, adoption, and continuous improvement.

- Define and track success metrics related to sales efficiency, user adoption, and business outcomes.

- Support continuous improvement by identifying opportunities to simplify processes and enhance the sales experience.

Qualifications:
Required Skills & Experience:

- Bachelor's degree in business administration, management, engineering, economics or a related field

- 5+ years of experience in sales, marketing, commercial operations, sales force effectiveness or related roles

- Experien