Technical Project Manager

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Location Requirement

Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

About the role

As the Technical Integration Project Manager you will play a pivotal role in coordinating cross functionally across technical and non-technical teams, ensuring that each phase of validation, onboarding, documentation, and setup is executed smoothly. This position requires strategic leadership with project management skills and the ability to bridge gaps across teams to support efficient, high-quality product rollouts. Collaboration is key at Reserv , and we value team members who are eager to work cross-functionally and drive innovation. If you're excited about molding the future of our product and making a lasting impact, we want you on our team. Join us on this exciting journey to revolutionize the industry!

Who you are

- Highly motivated and growth-oriented. You're excited about helping drive production onboarding, usage, and adoption.

- Experience communicating and working across functions to proactively drive solutions.

- Eager to learn about the insurance claims industry and positively impact the people involved.

- Exceptionally organized with the ability to manage multiple high-priority projects simultaneously

- You excel in working across technical and non-technical teams, using clear, effective communication to ensure alignment and resolve any roadblocks

- You have a solid technical background and can quickly understand complex product configurations, streamline onboarding processes, and create clear documentation

- You keep the customer experience top of mind, focusing on enhancing satisfaction and operational efficiency through thoughtful planning and execution

What we need

- Own and drive end-to-end projects, managing timelines, deliverables, and stakeholder communication.

- Own and drive agile adoption and best practices, fostering a culture of continuous improvement and data driven decision making.

- Collaborate with engineering and product teams to understand technical requirements and validate projects and integrations (e.g., RESTful APIs, cloud environments, data migrations).

- Serve as the primary liaison between technical and non-technical teams, translating complex concepts into actionable plans and monitor progress.

- Create and maintain clear documentation, playbooks, and guides for both internal teams and external partners

- Improve and scale onboarding frameworks to streamline implementation and reduce time-to-value.

- Proactively identify and resolve blockers, aligning cross-functional priorities and ensuring project momentum.

- Maintain a customer-first mindset, ensuring integrations deliver operational value and enhance user experience.

- Thrive in a fast-moving environment, adapting to change while driving clarity, structure, and accountability.

Requirements

- Proven experience with a technical onboarding process for SaaS Platforms.

- Proficiency in creating documentation and integration guides tailored to technical and non-technical audiences

- Familiarity with modern development practices, including RES