Technical Partner Manager

About Silvur

Our mission: to support the 99% of members who retire.

Silvur is modernizing what retirement decision-making in America looks like. We partner with financial institutions to deliver world-class tools and educational resources to their account holders—including personalized content, calculators, and connections to healthcare and financial services—to support the critical decisions their members make in their 50s, 60s, and through retirement.

Our white-labeled online platform is available to millions of credit union members and has been named to the Forbes Fintech 50 Most Innovative Companies. We’ve been featured in The New York Times, Fortune, CNBC, and Yahoo! Finance, and are backed by leading VCs like Anthemis and strategic investors including Curql, Reseda Group/MSUFCU, Service Ventures and WSECU.

We believe health and wealth are inseparable in retirement—and we’re reimagining how credit union members are educated and supported during their Medicare journey. The introduction of our full-service, tech enabled insurance agency, Silvur Insurance, in 2024 allows us to extend our services to provide members with much-needed one-on-one guidance led by licensed insurance agents.
The role

You are the technical face of Silvur to our credit union partners.

Today we work with numerous credit unions. Each one has an IT team, a security officer, and a digital banking platform, and each one has questions before they'll put Silvur in front of their members: How does our member data move? Where does it live? Who can see it? How does single sign-on work on our platform?

You own those answers. And you know how to deliver them clearly and with enthusiasm. When a partner call has a technical item on the agenda, you're on it. When a security questionnaire arrives, you complete it. When a new partner needs to be stood up, you take them from signed to live.

You will not be building or modifying our product. Our engineering team does that. What you will do is know our platform thoroughly enough to represent it accurately — its architecture, its data flows, its security posture, and its limits — and handle the configuration work that brings each partner online. When something requires a product change, you scope the need clearly and hand it to engineering.

The hardest part of this job isn't any single technical skill. It's holding a credible technical conversation with a credit union's security officer who has veto power over the partnership, without overpromising and without getting defensive.
What you'll own

- Partner technical relationships. Be the named technical contact across our partner portfolio. Attend partner meetings with technical agenda items. Translate between credit union IT staff and our engineering team in both directions.

- Success and Sales support. Work side-by-side with our Success and Sales teams whenever a conversation has a technical dimension — preparing them beforehand so they know what we can and can't do, and joining the call to handle the technical discussion directly when that's the better answer.

- Partner configuration and credentials. Provision and maintain partner accounts and access: SFTP users and directory setup, single sign-on configuration, API credentials, sending domain records. This is hands-on setup work in existing systems and consoles.

- Data exchange operations. Own the member file relationship with each partner: file specifications, test exchanges, field mapping requirements, and the conversations that happen when a file arrives malformed or late. You'll diagnose what went wrong using our monitoring and logs, and escalate to engineering when the cause is in our code.

- Digital banking integrations. Configure and troubleshoot single sign-on across partner platforms — Alkami, Banno, Candescent, and others. Work through the setup with partner platform teams and their vendors.

- Email authentication. Own SPF, DKIM, and DMARC configuration for partner sending domains, includin