Technical Account Manager

Location: Remote, onshore in the USA.

Salary Range: $110k to $165k.
How to Apply

Please only apply to one open position. If you aren't a fit for it, we'll consider you for other positions automatically.

Submit your resume and cover letter. Please include examples of past projects, certifications, or relevant experience working with HPC or large-scale storage environments. In the cover letter, address following topics:

-
How many total years of Windows and Linux sysadmin experience have you had in your career?

-
Describe a time when you had to bring a variety of stakeholders together to move a project forward. Who were those stakeholders, how did their interests diverge, and what was your role in achieving consensus?

-
What tools have you used to balance short, medium, and long-term objectives? Please provide an example of a previous role where you successfully managed all three types of objectives simultaneously.

About Starfish Storage

Starfish Storage is a dynamic company creating enterprise software that enables organizations to manage massive unstructured data. Our mission is to enable organizations to leverage their data assets in pursuit of their goals – whether that’s creating the next great blockbuster movie, curing diseases, or managing large business infrastructure which drives economies. Our clients are the most respected organizations in their industries – media and entertainment, research computing, bio-technology, higher education, and the Federal governments.
Role Overview

Starfish Storage is seeking an experienced Technical Account Manager to join our team. In this role, you will be responsible for managing and developing relationships with our clients. You will work closely with customers, sales and support to understand their business needs and challenges, and you will develop and implement solutions that help them achieve their goals. This role requires a deep understanding of enterprise storage solutions, technical and strong customer-facing skills.
Key Responsibilities:

-
Build and Nurture Relationships: Develop strong, long-lasting client relationships and act as a trusted advisor, understanding their unique needs and goals.

-
Drive Onboarding and Value: Guide clients through the production onboarding process, providing support and training to ensure they gain maximum value from the product or service.

-
Proactively Ensure Satisfaction: Monitor client satisfaction and proactively address any potential issues or concerns to prevent churn and foster a positive client experience.

-
Act as Client Advocate: Serve as the internal advocate for the client, sharing their feedback and needs with internal teams (e.g., product development) to influence future offerings.

-
Identify Growth Opportunities: Identify opportunities for upselling or cross-selling and collaborate with sales to expand the client relationship, ensuring continued growth and value realization.

Qualifications:

-
Bachelor's degree with a preference for a STEM degree or equivalent employment.

-
5+ years of experience in a technical account management or customer success manager role

-
Current, solid sysadmin skills in Linux (and preferably Windows).

-
Exceptional interpersonal and communication skills, both written and verbal.

- Strong project management skills

-
Strong understanding of enterprise storage solutions

-
Strong technical skills working with IT system administrators or developers

-
Proven ability to build and maintain strong customer relationships

-
Ability to work independently and as part of a team

-
Ability to manage multiple projects simultaneously

Compensation and Benefits

We recognize that satisfaction and well-being are integral components for long-term sustainability and business success. As such, employees are provided competitive compensation, options (potential), as well as the following benefits:

- Competitive compensation and benefits.

- Multiple health insurance options.