Team Lead (ES, Spain, Virtual, EUROPE)

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E at
Team Lead – Meetings Management

Home based, Spain

We’re looking for an experienced, detail-oriented Team Lead – Meetings Management to guide a team of planners while also serving in a hands-on project management capacity.

In this client-facing leadership role, you will oversee day-to-day team performance, mentor and develop direct reports, and help deliver exceptional meeting experiences from start to finish. You’ll be a trusted partner to clients, colleagues, and suppliers—bringing precision, professionalism, and a solutions-focused mindset to a fast-paced, high-touch environment.

This is an ideal opportunity for a strong meeting planning professional who enjoys leading people, improving processes, and stepping in to support execution when needed.
What You’ll Do
Team Leadership & People Management

- Supervise the daily performance of direct reports, ensuring high standards of quality, productivity, and customer service

- Mentor, coach, and support team members to help them grow and succeed

- Assist with onboarding and training of new hires

- Conduct one-on-one meetings, goal setting, and performance reviews

- Approve timesheets, time off requests, and other administrative responsibilities

- Provide proactive problem-solving and sound judgment in handling escalations

Project Management & Meeting Planning

- Serve as a Project Manager approximately 50% of the time

- Support the full meeting lifecycle, including sourcing, contracting, planning, reconciliation, and reporting

- Step in to manage frontline responsibilities when needed to ensure continuity and service excellence

- Maintain deep expertise in meetings and events operations across the account

- Help ensure projects are delivered accurately, on time, and in line with client expectations

Client & Account Management

- Build and maintain strong relationships with clients, colleagues, and suppliers

- Serve as a day-to-day support resource to the team, providing clear and consistent direction

- Partner with the Congress Operations Manager to support overall account management and operational consistency

- Help ensure excellence in delivery, quality, follow-through, and timeline management

- Interpret data and provide recommendations to improve service and performance

- Contribute to the development of new programs and service improvements

Operational Excellence

- Maintain a strong understanding of meeting management and accounting tools used on the account

- Support efforts to improve systems, workflows, and service delivery

What You Bring
You have:

- 3+ years of experience as a Meeting Planner

- Proven leadership ability in a client-facing environment

- Expert project and timeline management skills

- Strong verbal communication skills

- Solid administrative skills, including strong Microsoft Office 365 proficiency

- Exceptional business writing and proofreading skills

- Expert-level customer service skills

- Fluency in Englis