Support Engineer, SAP MM-eWM - Evergreen

About Rimini Street, Inc .

Rimini Street, Inc . (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a Support Engineer, SAP MM/eWM. This is a remote position and can be based anywhere in Brazil.
Position Summary

The role of the Support Engineer, SAP MM / eWM is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple SAP modules for our global clients who use both 4.x and ECC environments. The role of the Support Engineer, SAP requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments...
Essential Duties and Responsibilities

- Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology

- Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience.

- Ability to configure, present and discuss best practices and functionalities of the SAP eWM and MM modules.

- Knowledge of related to Mexican localization tax and regulatory requirements

- Support client customizations, sharing experience and best practices advice

- Develop or work with a developer to deliver application break fixes for critical product defects

- Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity

- Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours

- Collaborate with team members in a virtual team environment to extend field experience to different client situations

- Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.

Experience

- 5+ years relevant SAP experience particularly with MM/eWM Modules.

- 5+ years direct support of application end-users in a corporate environment.

- Proven experience in MM-eWM (integration, troubleshooting, configuration).

- Demonstrated ability to support Brazil-specific localizations in MM processes (e.g., Nota Fiscal, tax calculation, integration with fiscal solutions).

- Experience working in highly customized environments (Z routines, user-exits, enhancements).

- Ability to handle critical incidents and working under SLA-driven environments.

- Proven track record in documentation and knowledge transfer activities (such as KT sessions, producing runbooks, and solution documentation).

- A track record of successful roles in SAP implementations, rollouts or application support.

- Relevant working knowledge and understanding of supporting business processes.

- Analytical, logical problem resolution skills.

- SAP certification(s) preferred.

- Knowledge of mainte