Strategic Platform Administrator II- Service Now (IT Ops)

The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

We are seeking an experienced and technically capable Platform Administrator II -APIM to join our IT Operations Strategic Platform Administration team with primary responsibility for Azure API Management (APIM). support.

This role is responsible for onboarding APIs, administering and maintaining the platform, applying approved policies, and ensuring stable, secure, and reliable operations consistent with API governance standards.

The ideal candidate has API development, integration, or gateway experience; works independently on moderately complex assignments; partners with delivery teams, architects, and stakeholders to implement platform improvements; and serves as a technical resource for junior administrators.

** This position is focused on the independent administration of API onboarding, platform operations, configuration, troubleshooting, governance, stakeholder support, and smaller initiatives
Key Responsibilities:

API Onboarding & Configuration

- Import and validate OpenAPI specifications.

- Configure APIs, operations, products, and subscriptions.

- Apply approved policy templates and fragments.

- Manage named values, backends, and certificates within established patterns.

- Validate API changes before deployment and ensure configurations follow approved architectural patterns, governance rules, and security standards.

Platform Administration & Operations

- Administer and support Azure API Management across production and non-production environments.

- Monitor API Management health, availability, performance, capacity, and operational trends.

- Troubleshoot API failures, policy errors, backend connectivity issues, failed deployments, and other moderately complex platform incidents.

- Deploy API revisions and releases while maintaining consistency across environments.

- Perform routine platform maintenance and cleanup, including unused named values, stale subscriptions, and deprecated APIs.

Configuration, Integration & SDLC Execution

- Support the full SDLC, including requirements clarification, configuration, validation, QA, UAT, deployment, and post-release verification.

- Work with delivery teams to validate new API implementations and modifications within established patterns.

- Partner with architects to evaluate platform features and capabilities as they become available, including identity, automation, and AI-related capabilities.

- Help mature APIM deployment, monitoring, documentation, and release practices.

- Ensure changes follow change management, release governance, documentation, and quality standards.

Security, Access & Compliance

- Implement authentication and authorization patterns defined by architecture.

- Administer subscriptions, keys, certificates, and other platform security configuration within established standards.

- Rotate keys and certificates according to approved procedures.

- Work with Strategic Platform Architecture to Implement/Troubleshoot OAuth 2.0 and OpenID Connect flows, JWT validation, and certificate-based authentication.

- Support compliance reviews, audit requests, access reviews, and API governance activities; identify control gaps and recommend remediation actions.

Performance, Monitoring & Optimization

- Use platform logs, analytics, dashboards, and monitoring tools to improve reliability and operational efficiency.

- Analyze API performance, failures, policy behavior, and backend dependencies; recommend improvement opportunities.

- Support platform capacity planning and the consistent implementation of monitoring across environments.

- Partner with senior administrators, architects, and delivery teams to improve platform stability and service restoration.