Strategic Onboarding Specialist

Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025.

Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country.

At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions.

If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let’s transform healthcare together.

POSITION SUMMARY

The Strategic Onboarding Specialist accelerates provider readiness and revenue realization by delivering a high-touch, disciplined onboarding experience for strategic clinics and new providers. This role owns onboarding progression from Sales handoff through ordering readiness, coordinating education, documentation, issue resolution, and cross-functional follow-through across customer and internal workflows. AI is used as a force multiplier to increase speed, scale, quality, and decision-making through smarter outreach, workflow visibility, knowledge access, and pattern identification. Operating within Empower’s hyper-growth, highly regulated 503A/503B environment, the Specialist balances exceptional service with precise execution, compliance awareness, and operational accountability. Success requires P80–P90 talent with strategic thinking, execution rigor, learning agility, sound judgment, and the ability to convert complexity into clear actions that build provider confidence, reduce friction, and strengthen long-term customer adoption and retention across strategic accounts.
RESPONSIBILITIES
Provider Readiness

-
Onboarding Ownership : Own the end-to-end onboarding journey for assigned strategic clinics and providers, beginning with a disciplined Sales handoff and continuing through ordering readiness. Use AI-enabled workflow tools to prioritize actions, surface missing requirements, accelerate follow-up, and maintain clear accountability for milestones, risks, decisions, and customer next steps.

-
Provider Education : Deliver tailored education on Empower products, services, prescription and ordering workflows, support resources, and applicable requirements so providers can act confidently and correctly. Use AI-assisted knowledge tools to prepare relevant guidance, improve response speed, reinforce consistent messaging, and adapt education to provider roles, questions, and readiness levels.

-
Readiness Acceleration : Proactively identify documentation gaps, workflow barriers, unanswered questions, or operational dependencies that could delay first prescription or order submission. Apply AI-supported pattern recognition and prioritization to focus effort on highest-impact blockers, coordinate timely resolution, and move providers efficiently from onboarding activity to measurable ordering readiness.