Strategic Customer Success Manager – Remote

As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft ’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.
Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations.
We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.
Position Overview

As a Strategic Customer Success Manager (CSM) at Agiloft , you will manage a portfolio of high-value and strategically important customers with complex business needs, stakeholder environments, and service engagements.

You will serve as a trusted advisor, developing a deep understanding of customer objectives and helping customers maximize the value they realize from Agiloft . Through proactive, data-informed account management, you will guide adoption, monitor customer health, identify risks, and shape strategies that support retention, growth, and long-term success. You will bring strong product expertise and consultative skills to help customers understand relevant capabilities, navigate configurations, and adopt functionality that supports their business priorities. You will partner closely with Account Managers and cross-functional teams to coordinate complex customer engagements, address challenges, and identify expansion opportunities.

Success in this role looks like strong strategic customer relationships, measurable value realization, sustained adoption and retention, effective navigation of complex stakeholder environments, and identification of meaningful opportunities to expand customer value.
Job Responsibilities

Strategic Customer Partnership & Value Realization

- Serve as the primary Customer Success partner for a portfolio of high-value and strategically important customers.

- Build trusted relationships across complex customer organizations, including senior and executive stakeholders as appropriate.

- Develop a deep understanding of customer business objectives, priorities, success measures, and evolving needs.

- Translate customer goals into clear success plans and measurable outcomes supported by Agiloft .

- Conduct strategic customer engagements and Business Reviews to assess progress, demonstrate value, and align on priorities.

- Act as a trusted advisor by recommending approaches that help customers maximize the value of Agiloft .

Product Expertise, Adoption & Customer Health

- Maintain strong product expertise and advise customers on relevant Agiloft capabilities, new functionality, and best practices.

- Conduct product demonstrations as appropriate