Strategic Business Development Manager (Professional Services)

About Ciellos

Ciellos is a Microsoft Dynamics 365 technology consulting powerhouse. We are a Solutions Designated Partner in AI Business Solutions and a certified Microsoft ISV Development Center. Our expertise covers a broad range of Microsoft technologies, such as Microsoft Dynamics 365 Business Central, Finance and Supply Chain Management and Customer Engagement, in addition to Power Platform, Azure, AI, Copilot and more.

Ciellos has a proven partner centric business model that supports technical excellence, global project delivery, and repeatable methodology. Our deep experience comes from over 25 years of working with Microsoft partners and technologies. At Ciellos , we want to attract and retain the best and brightest to support our mission of excellence within our mission Everything Microsoft Dynamics .

Ciellos operates globally with regional locations in Albania, Brazil, Canada, Denmark, Macedonia, Portugal, Ukraine, and the USA, as well as supporting remote employees from other locations. You will be working with recent technologies in a strong team of professionals.

Position Overview

We are looking for a commercially driven and relationship focused Strategic Business Development Manager to join our Professional Services team in EMEA.

In this role, you will be responsible for developing new business opportunities and expanding relationships with Microsoft partners across Europe. You will work closely with partners to understand their business challenges, identify opportunities where Ciellos ' Professional Services can add value and translate these into successful commercial engagements.

This is a quota carrying role with a strong focus on consultative selling, business development and long-term partner growth.

The position reports to the Director, Sales EMEA of Professional Services and can be based anywhere in Europe.

Key Responsibilities

Strategic Growth & Business Development

• Develop new business opportunities across the EMEA Microsoft partner ecosystem
• Identify and approach potential partners and commercial opportunities
• Build and manage a strong pipeline of Professional Services opportunities
• Identify upsell, cross sell and expansion opportunities within existing partner relationships
• Develop account and partner growth plans aligned with business objectives
• Translate partner challenges into relevant Professional Services solutions
• Contribute directly to revenue targets across the EMEA region
• Work closely with marketing, delivery and technical teams to develop opportunities

Partner Relationship Management

• Build and maintain trusted relationships with Microsoft Dynamics partners across Europe
• Understand partners' business models, strategic priorities and delivery challenges
• Position Ciellos as a long-term Professional Services partner
• Develop relationships with key commercial and operational stakeholders
• Conduct regular partner meetings and strategic business reviews
• Identify future opportunities based on partner growth plans and market developments

Commercial & Contract Management

• Lead commercial discussions including pricing, proposals and negotiations
• Create and manage proposals for new and existing opportunities
• Manage Statements of Work and commercial agreements
• Drive opportunities from initial conversation through negotiation and closing
• Collaborate with delivery teams on scope, estimates, resourcing and timelines

CRM & Pipeline Management

• Maintain accurate and up to date CRM records
• Manage pipeline, opportunities and forecasting activities
• Track partner engagement and business development activities
• Provide visibility on expected revenue, opportunities and commercial risks
• Contribute to forecasting, leadership updates and strategic planning

Delivery Alignment

• Work closely with Professional Services delivery teams throughout the sales process
• Ensure commercial commitments are aligned with delivery capabilities
• Maintain awar