Staff Technical Program Manager – Global Cloud & Infrastructure
About the opportunity:
The Technical Program Management Office (TPMO) is a strategic function within the Technology Innovation & Strategic Operations (TISO) department. Our mission is to accelerate WEX’s product delivery and innovation velocity across all technology domains. In this infrastructure-focused role, you will partner closely with systems, networking, cloud, database, security, and operations teams to align and execute critical infrastructure initiatives. In this remote, Brazil-based role, you will lead end-to-end programs that are primarily focused upon infrastructure efforts across global regions. You will act as the primary program manager collaborating across North America, United Kingdom, Brazil, and India time zones to align execution across cross-functional teams.
How you'll make an impact:
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Technical Fluency:
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Lead complex infrastructure programs involving cloud migrations, data center operations, network architecture improvements, server lifecycle management, and database platform modernization. Efforts will span across North America, United Kingdom, Brazil, and India teams.
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Collaborate with infrastructure architects, cloud engineers, database administrators, and network specialists to define program scope, milestones, risks, and success criteria.
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Drive detailed work breakdown structures, execution plans, and multi-quarter roadmaps for infrastructure initiatives.
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Oversee programs that enhance cloud infrastructure (AWS, Azure, GCP), hybrid cloud environments, and on-premise data center operations to ensure scalability, reliability, and cost-efficiency.
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Partner with cloud engineering teams to ensure seamless migration, deployment, and operational readiness of cloud services.
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Coordinate efforts across network engineering and security teams to implement and maintain robust, scalable network infrastructure supporting business continuity and compliance requirements.
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Manage dependencies related to firewall configurations, VPNs, load balancing, and network monitoring tools.
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Program Planning/Continuous Planning: Based on Product and Technology leadership direction and priorities, facilitate ongoing planning sessions to adjust priorities and ensure continuous alignment with business goals within and across your portfolio. This will require close cross-functional partnership with technology team leaders, solution architects, and product partners. Ensure alignment of program increments with overall business goals and priorities. Encourage adaptive planning to respond to changing delivery and project requirements.
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Program Management: Own and drive end-to-end technical implementation programs and workstreams as assigned. Your work will be critical to creating operational efficiencies within the Technical Program Management Office and Global Technology to execute against several key strategic projects. You’ll create detailed work breakdowns, milestones, risks, success metrics, and deliverables for key initiatives in these areas, and execute multi-quarter roadmaps in partnership with engineering leadership. On an ongoing basis, plan, support and execute against a roadmap of enhancements to these systems, tools, and processes.
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Execution Management: In support of the Tech Lead, monitor progress and recommend necessary adjustments to surface risks of program execution to key stakeholders in a targeted and timely way, with the goal of course correction. Facilitate these course corrections, as needed.
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Stakeholder and Change Management: Engage with stakeholders - Technology, Product, Solution Architecture, among others - at all levels to ensure visibility, provide updates, and address concerns. Facilitate communication between teams, ensuring transparency and alignment in fluent English. Provide clear, consistent, and timely information flow and reports out on status. Work collaboratively at the enterprise level to facilitate migrations and enable change to support new