Sr Technology Program Manager

About Us:

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Position Summary:

CDK Global is seeking a Lead Technical Program Manager to lead strategic OEM and Enterprise initiatives, including both short- and long-term project-based engagements as well as ongoing OEM certification and compliance programs. This role serves as the primary liaison between OEM partners, CDK business stakeholders, Product Management, and Technology teams to ensure successful planning, execution, and delivery of complex cross-functional programs.

The ideal candidate combines strong program management discipline with technical acumen and executive communication skills to drive alignment across internal and external stakeholders. This individual will own end-to-end program execution, develop executive-level communications and program artifacts, manage dependencies and risks, and ensure delivery of solutions that meet both OEM and CDK business objectives.

Additionally, the Senior Technical Program Manager will evaluate OEM enhancement requests, identify strategic opportunities, and partner with Product and Engineering teams to define and deliver scalable solutions that support long-term business goals.

Deliverables / Task Overview
Program Planning & Execution

- Track and sustain integrated program plans, roadmaps, and milestone schedules.

- Define and track project deliverables, dependencies, risks, and success metrics.

- Drive execution of complex technical initiatives from planning through launch.

- Ensure alignment between business objectives, technical solutions, and delivery timelines.

Cross-Functional Program Management

- Coordinate activities across Product Management, Engineering, UX, Security, Operations, and Business stakeholders.

- Manage cross-team dependencies and facilitate resolution of blockers impacting delivery.

- Establish clear ownership, accountability, and execution plans across participating teams.

- Drive decision-making and communication to maintain program momentum.

Risk & Issue Management

- Identify, assess, and proactively mitigate program risks.

- Maintain RAID logs (Risks, Assumptions, Issues, and Dependencies).

- Escalate critical issues and provide leadership with recommended mitigation strategies.

- Conduct impact assessments related to scope, schedule, and resource changes.

Technical Delivery Oversight

- Partner with engineering and architecture teams to review technical designs and implementation plans.

- Ensure technical solutions meet scalability, reliability, security, and performance requirements.

- Monitor delivery progress against sprint commitments and program milestones.

- Support release planning, launch readiness reviews, and post-launch assessments.

Stakeholder Communication & Reporting

- Deliver regular program status updates to executives and stakeholders.

- Develop concise executive communications, dashboards, and reporting materials.

- Track and communicate key decisions, program health indicators, and delivery progress.

- Facilitate program reviews, leadership updates, and governance meetings.

Process Improvement & Operational Excellence

- Drive continuous improvement initiatives to enhance delivery predictability and operational efficiency.

- Establish and optimize program management frameworks, tools, and best practices.

- Lead retrospectives and implement lessons learn