Staff Engineer, ServiceNow (ITSM & Scripting)

REQUIREMENTS:

- Experience - 5.5+ years

- Strong experience in ServiceNow ITSM implementation, customization, and development

- Hands-on experience with ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, Scheduled Jobs, and Notifications

- Strong ServiceNow development experience using JavaScript and Glide APIs

- Experience in developing custom scoped applications using App Engine

- Hands-on experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications

- Experience developing integrations using REST APIs, SOAP services, Integration Hub, and MID Server

- Strong understanding of ServiceNow ITSM processes and best practices

- Experience with Service Portal; exposure to UI Builder will be an added advantage

- Experience in designing scalable and reusable ServiceNow solutions for enterprise environments

- Exposure to CSM or other ServiceNow modules is preferred

- Strong analytical, troubleshooting, and problem-solving skills

- Excellent communication and stakeholder management skills

- Ability to mentor junior developers and work in an Agile delivery environment

- CSA certification along with any two ServiceNow Mainline Certifications is mandatory

RESPONSIBILITIES:

- Design, develop, and implement ServiceNow solutions aligned with business and customer requirements

- Configure and customize ServiceNow ITSM applications and related platform capabilities

- Develop custom applications, workflows, Flow Designer flows, and automation solutions

- Build and maintain integrations using REST APIs, SOAP web services, Integration Hub, and MID Server

- Implement and maintain ACLs, UI Policies, Client Scripts, Script Includes, Scheduled Jobs, and Notifications

- Design scalable, reusable, and maintainable ServiceNow components following platform best practices

- Participate in solution architecture discussions and provide technical recommendations

- Perform code reviews and ensure adherence to development standards and governance guidelines

- Mentor and support junior developers to enhance team capabilities

- Support ServiceNow upgrades and ensure application compatibility across releases

- Troubleshoot production issues and optimize platform performance and stability

- Collaborate with business stakeholders, architects, and cross-functional teams to deliver high-quality solutions

- Participate in Agile ceremonies including sprint planning, estimation, demos, and retrospectives

- Drive continuous improvements and ensure successful delivery of ServiceNow projects

Bachelor’s or master’s degree in computer science, Information Technology, or a related field

👋🏼 We're Nagarro .
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in

Originally posted on Himalayas