Sr. UX Writer

Who we are

Jellyvision makes ALEX®, the employee decision-support platform trusted by thousands of employers and millions of people to make smart benefits choices. We’ve done that profitably, at scale, for a long time—over $600M in lifetime sales, without losing our soul or our sense of humor.

Now we’re taking on an even messier problem: Medicare.

A small, senior team is building MyALEXHealth™ , a digital Medicare guide designed to help people move from employer coverage into Medicare with clarity, confidence, and dignity. Our goal is simple and ambitious: reduce decision stress, improve plan fit, and help people feel good—not overwhelmed—about one of the most important health and financial decisions they’ll ever make.

This is an incubation-stage product. Translation: ambiguity is a feature, not a bug.
What’s the role?

We need someone who can write the way people actually talk (warm, clever, human), about Medicare (a subject that fights back), inside strict federal compliance (poetry with your hands tied), while architecting the branching logic beneath the words, coaxing an AI voice into sounding like someone you'd trust, and steering the whole thing through carrier and CMS review without a single detail slipping.

If that list made you tired, we understand. If it made you a little excited, keep reading.

You are, first and last, a great writer. Everything else serves that.

Quick gut check on the voice we're after: someone decided the Part D coverage gap should be called "the donut hole," so a hole in your drug coverage would sound like a pastry. That move, making the scary thing feel like an inside joke the two of you are in on, is the whole gig. If you already have three better nicknames for Medicare's weirder corners, we should talk.
What you’ll do to be successful
1) Write like a human being

- Draft interactive, branching advisor conversations that feel like a smart friend, not a robot reading a policy. Write the linear stuff too: teaser and marketing videos, articles, and UX copy down to the button label and the error state.

- Keep voice and tone consistent so product and marketing read as one brand.

The bar: people forget they're being walked through Medicare and just feel helped.

2) Structure the branching and conditional logic so it's followable, buildable, and testable

- Hand engineers requirements, not riddles: here's the script, and here's what it needs the system to do.

- Understand how data comes back from APIs and write so the words hold up against the real, messy data, not just the happy path.

The bar: fewer "wait, the logic doesn't work that way" moments after handoff.
3) Direct the sound

- Generate and shape AI voiceover for our host so it sounds like a person, not a GPS.

- Direct live VO talent when a project calls for it, and pick the takes that land.

- Edit, mix, and caption to a clean, launch-ready standard. We'll train the technical mechanics; the ear is on you.

The bar: the voice sounds real, and audio never becomes the bottleneck.
4) Get it live, and get it cleared

- Own content in our CMS from first draft to live URL, and QA it against your own script.

- Prep scripts for compliance review so they're accurate to the Medicare program and true to the letter of federal rules.

- Work with team leadership on carrier and CMS feedback: sorting what needs a real change from what needs a clarifying reply, and making the change without killing the writing.

The bar: content clears review in few rounds, with the charm intact.

And the part that ties it all together: you own the script, then you coach it to life. Designers, engineers, and collaborators build with you, not for you. The vision and the translation come from you, and you bring people along by making them want to nail it. Think showrunner, not assembly line.
Experience & skills you’ll need

- 5+ years of experience in a writing-led, multi-disciplinary role spanning some combination of interactive content,