Sr. Specialist, Sales Development

Job Title:
Sr. Specialist, Sales Development Job Description
The Sr. Specialist, Sales Development work from home engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply A NEWCAREERPOWERED BY YOU

Are you lookingfor a“workfromhome”career change withaforward-thinkingglobalorganizationthatnurturesatrue people-first,inclusivecultureand a genuine sense of belonging?Would you like to join a company that earns “ World’s Best Workplaces ,” “ Best Company Culture ,” and “ Best Companies for Career Growth ”awards every year?Then aremoteSr. Specialist, Sales Developmentposition at Concentrix isjusttherightplace for you!

As aremoteSr. Specialist, Sales Development,you’lljoin anorganicallydiverseteamfrom70+countrieswhereALLmemberscontributeand support each other’s successand well-being,proudlyunited as “game-changers.”Together, we help the world’s best-known brandspower a world that worksthrough exceptional customer experiencesand tech-poweredinnovation.And due to continued growth,we’relooking for more talentedgame-changersto join our purpose, people as passionate about providingoutstandingcustomer service experiences as we are.

CAREERGROWTHANDPERSONAL DEVELOPMENT

This is a great“workfromhome”opportunitythat will allow you toreimaginean all-newcareerjourneyand develop “friends for life”at the same time.We’llgive you all the training,technologies,andcontinuingsupportyou’llneedto succeed.Plus, at Concentrix , there’srealcareer (and personal)growthpotential. In fact,about 80% ofour managers and leaders have been promotedfrom within!That’swhywe offera rangeofFREELearning and Leadership Developmentprogramsdesignedtoset you on your way tothe kind of careeryou’vealways envisioned.

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WHAT YOU WILL DO IN THIS ROLE

- Provide accurate weekly/ monthly/ quarterly sales forecast

- Mastery of product knowledge and technical understanding of services to assess client requirements

- Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage

- Manage external competitive pressures and handle objections to retain customers or win new customers

- Manage high volume of customer contacts through phone and email each day – majority of communication is outbound

- Work with your team and management to provide a professional experience during all interactions with customers and prospects

- Maintain the customer management system (CRM) to ensure all relevant data is captured

- Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts

- Work with a team and report directly to a Sales Manager

- Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Sr. Specialist, Sales Development role include:

- 4+ years of experience working in a customer service or sales capacity

- Prior success in achievement of personal and team sales quota/goals

- Experience in high-volume calling

- Experience learning new technology and data

- Problem solving skills

- Excellent knowledge of MS Office programs

- Experience working with Salesforce.com or similar CRM

- Experience or willingness to work from home

- Proficiency in fast-paced multi-tasking

- Eagerness to learn new technologies

- Personal qualities/skills important to the role (tech, service, et)

- Must reside in the United States and have a valid U.S. address for residence

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WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our