Sr. SAP CRM with Agent Performance Management (APM) Consultant / Lead functiona

Category: Insurance

Location: Jacksonville Florida United States

Sr. SAP CRM with Agent Performance Management (APM) Consultant / Lead functional Consultant - Remote some possible Travel

Position Overview

We are seeking an experienced SAP Agent Performance Management (APM) Consultant with strong hands-on expertise in implementing, configuring, integrating, and supporting SAP APM solutions. The ideal candidate will have extensive experience working with agent onboarding, compliance, hierarchy management, commission processing, incentive compensation plans, and agent lifecycle management. You have 10-15 years SAP experience and 5-7 years CRM with 2-3 APM implementations .

The consultant will be responsible for leading implementation activities, supporting business stakeholders, troubleshooting production issues, and driving continuous process improvements.

Key Responsibilities
Implementation Responsibilities

- Lead end-to-end SAP CRM with Agent Performance Management implementations.

- Conduct business requirements gathering and solution design workshops.

- Configure SAP CRM APM modules to support:

oAgent onboarding
oProducer and broker management
oAgent hierarchy management
oLicensing and compliance tracking

oCommission and incentive compensation processing
oStatement and payout generation

- Design commission structures, schedules, and compensation plans.

- Configure workflows, forms, validations, and business rules.

- Support data migration, cleansing, and reconciliation activities.

- Develop and execute testing strategies including:

oUnit Testing
oSystem Integration Testing (SIT)
oUser Acceptance Testing (UAT)

- Participate in deployment and hypercare support activities.

Support Responsibilities

- Provide L2/L3 production support for SAP APM.

- Analyze and resolve commission calculation issues.

- Troubleshoot agent hierarchy and ownership problems.

- Investigate payout discrepancies and commission disputes.

- Support month-end and quarter-end processing activities.

- Monitor interfaces and resolve integration failures.

- Perform root cause analysis and implement permanent fixes.

- Collaborate with business users and technical teams to resolve incidents and service requests.

Integration Responsibilities

- Support integrations between SAP APM and:

oSAP S/4HANA
oSAP ECC
oSAP SuccessFactors
oData warehouses
oCRM systems
oInsurance policy administration systems

- Work with API-based and file-based integrations.

- Support inbound and outbound data feeds.

Required Qualifications
Experience

- 5+ years of SAP Agent Performance Management experience.

- Minimum 2 full lifecycle SAP APM implementations.

- Minimum 2 years of SAP APM production support experience.

Details

Originally posted on Himalayas