Commercial AI Lead with Pharma Services Group - Remote, USA

Commercial AI Lead with Pharma Services Group (PSG) - REMOTE

We are looking to hire a candidate with the mentioned skill sets and experience for one of our clients within the pharmaceutical Industry. This is a 6+ month contracting role, with potential for extension. This is a REMOTE role.

Only candidates currently residing in the United States will be considered for this position.
Role Summary:

There is an immediate requirement from the client. The core need is for a resource with strong experience in commercial transformation, specifically within CDMO and strong AI experience.

The Commercial AI Lead will drive the strategy, design, and delivery of AI-enabled commercial capabilities across PSG. This role will partner with Commercial, Sales Operations, Digital/IT, Data, Legal, Compliance, and platform teams to identify high-value AI opportunities, translate them into scalable solutions, and accelerate adoption across commercial workflows.

The ideal candidate combines deep commercial systems knowledge, practical GenAI and agentic AI fluency, strong enterprise integration judgment, and the ability to lead cross-functional teams from concept through measurable business impact.
Key Responsibilities:

- Define and lead the PSG Commercial and Finance AI roadmap across
priority workflows such as lead-to-order, quote-to-cash, opportunity management, pricing, quoting, forecasting, customer service, and commercial operations.

- Identify and prioritize high-value AI use cases by partnering with business stakeholders to assess value, feasibility, complexity, risk, adoption potential, and measurable commercial impact.

- Design practical enterprise AI solutions using patterns such as Agentic RAG, multi-agent workflows, tool-using agents, human-in-the-loop escalation, and AI-assisted commercial decision support.

- Lead AI integration across commercial systems, including SAP, Salesforce/SFDC, CPQ, ERP, CRM, pricing, customer, product, contract, and order management platforms.

- Evaluate and apply enterprise AI platform capabilities, including Salesforce Agentforce, SAP Joule, Microsoft Copilot, ChatGPT Enterprise, ServiceNow AI, and comparable commercial GenAI offerings.

- Partner with IT and data teams on AI architecture, including APIs, MCP, agent tools/skills, middleware, identity, permissions, semantic search, knowledge bases, data quality, and governance.

- Establish responsible AI practices for commercial use cases, including privacy, security, access controls, validation, auditability, hallucination risk mitigation, and compliance with enterprise standards.

- Own product delivery and value realization, including MVP definition, requirements, backlog prioritization, pilot execution, adoption plans, KPI tracking, and scale-up recommendations.

- Drive change management and adoption through stakeholder engagement, user enablement, feedback loops, playbooks, communications, and trust-building with commercial teams.

- Communicate clearly with senior leaders on AI opportunities, risks, tradeoffs, investment needs, delivery progress, and realized business value.

Required Skills/Qualifications:

- Significant experience in commercial systems, commercial operations, digital transformation, enterprise applications, AI product management, or related business technology roles.

- Strong understanding of commercial processes and systems such as Salesforce/SFDC, SAP, CPQ, ERP, CRM, pricing, quoting, order management, and quote-to-cash.

- Practical knowledge of Generative AI, agentic AI patterns, RAG, workflow automation, AI assistants, and enterprise AI platforms.

- Experience translating business pain points into scalable digital or AI-enabled solutions with measurable business outcomes.

- Experience in pharma services, life sciences, CDMO, biopharma, manufacturing, clinical supply, or regulated commercial environments.

- Experience with Salesforce Agentforce, SAP Joule, Microsoft Copilot, ChatGPT Enterprise, ServiceNow AI, or