Sr. Rev Ops Specialist
It's fun to work in a company where people truly BELIEVE in what they're doing!
Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
Leadership & Cross-Functional Collaboration
- Collaborate closely with Customer Support, Sales, and Onboarding teams to ensure customer, contract, pricing, and usage information is captured accurately and in a timely manner for billing and operational purposes.
- Act as the central point of coordination for billing-related operational workflows across the Parking business units.
- Partner with functional leaders to ensure operational processes support business goals, revenue targets, and customer commitments.
- Communicate operational risks, discrepancies, or trends to leadership with clear recommendations.
Financial Management & Reporting
- Own day-to-day financial reporting for the Parking Group, ensuring accuracy, completeness, and timeliness.
- Assist in the preparation and review of weekly and monthly financials in partnership with the Group President.
- Ensure consistent reporting of revenue, MRR, usage-based charges, and other key financial metrics across the business units.
- Support quarterly and annual planning processes with accurate historical data and trend analysis.
Billing Integrity & Accounting Operations
- Oversee billing execution and integrity across all Parking products and services.
- Fulfill and coordinate all Accounts Payable (AP) and Accounts Receivable (AR) responsibilities for the Parking Group.
- Support monthly, quarterly, and annual close processes in alignment with Finance and Accounting.
- Ensure compliance with internal controls, audit requirements, and accounting standards.
- Serve as a subject matter expert for billing systems and workflows (e.g., NetSuite).
Business Operations & Process Improvement
- Analyze internal business and operational workflows to identify opportunities for automation, standardization, and efficiency gains.
- Partner with Marketing and Operations teams to ensure campaign-driven activity is operationally supported and measurable.
- Foster a culture of continuous improvement, operational excellence, and data-driven decision-making.
- Document and maintain standard operating procedures (SOPs) for billing and operations processes.
Sales Planning, CRM & Analytics Support
- Support Sales planning and reporting needs, including:
- KPI and scorecard rollups for management analytics
- Commission processing and validation
- Forecasting and pipeline analysis
- Audit support and data reconciliation
- Ensure CRM data integrity and alignment between sales systems, billing platforms, and financial reporting.
- Provide actionable insights to Sales and Leadership to support growth and retention strategies.
Talent Management & Succession Planning
- Mentor and develop billing and operations team members to build redundancy and reduce key-person risk.
- Establish knowledge transfer practices and documentation to support reliable backup coverage.
- Support succession planning and skill development within the billing and operations function.
Marketing Support (Limited Scope)
- On a limited, as-needed basis and subject to bandwidth, provide support to Marketing on content generation for campaigns, blogs, and promotional activities.
- Ensure marketing initiatives align with billing models, product offerings, and operational realities.
Success Metrics
- Billing a