Sr. Process Design Specialist I

Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years , we have been New Jersey’s health solutions leader driving innovations that improve health care quality, affordability, and member experience. Our members are our neighbors, our friends, and our families. It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds.
About the Role
The role is responsible for conducting data collection and analyses to support process improvement programs and projects to reduce cost and complexity across the enterprise. The role will lead a variety of projects in support of the goals of business divisions. Additionally, the incumbent may work in partnership with other BPI colleagues in support of cross-functional enterprise initiatives. The incumbent will draft and review project deliverables and analyses such as value-stream mapping and statistical analyses and supervise business process analysts in the project team environment. The role will also be responsible for business case development using ROI models in direct relationship to departmental goals. The incumbent of this position will interact with process and subject matter experts to develop solutions that improve process performance by increasing productivity and efficiency and/or managing process demands while enhancing the customer experience. In addition to BPI project work, the incumbent must also plan and participate in BPI organization building and activities to help promote the BPI brand, and serve as a mentor to business staff pursuing their Green Lean and Green Belt certifications. This position requires an individual with a strong background in process improvement with the ability to deliver significant sustainable business results. What You'll Do
Leadership:

- Experienced process improvement practitioner with a focus on driving cost reduction

- Execute complex process improvement initiatives with some supervision and guidance

- Report and communicate the results from process improvement efforts to division

- Influence business partners to make informed decisions

- Ability to influence small teams without direct authority

- Act as a change agent/coach to instill and sustain changes

- Build positive relationships and credibility with the BPI team and business partners

- Assess change readiness and prepare plans for helping stakeholders through change

- Utilize process improvement principles and tools to achieve significant improvement results

- Direct the analyses of process improvement analysts

- Drive for high quality results

Process Improvement:

- Utilize Lean, DMAIC and Design for Six Sigma tools and methodologies to define activities that are aligned with business objectives

- Identify and manage project risks and issues that impact project progress

- Prepare detailed plans to track project performance and assure timely completion and achievement of project deliverables

- Develop practical solutions and methodologies to solve complex business problems

- Effectively coach, mentor and assist Lean and Green Belt candidates to certification

- Develop internal and external content for leadership team presentations

- Ensure deployment of common solutions across divisions and businesses

- Identify and present new project opportunities to leadership

- Develop and share best practices among fellow process improvement coaches and clients

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Financial Management:

- Partner with Finance and Business to develop and track project metrics

- Develop business cases using ROI models

- Develop control plans and monitor performance and improvement in key metrics

- Deliver significant operational improvement and financial benefits to m