Operations Coordinator

Operations Coordinator – KPI Reporting, SOPs & Cross-Functional Operations | Remote

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role

At Pavago , one of our clients is hiring an Operations Coordinator to keep day-to-day business operations organized, measurable, and moving efficiently across multiple departments.

This is an execution-focused role for someone who enjoys bringing structure to complex workflows, tracking performance, maintaining accurate documentation, and ensuring teams consistently follow through on operational priorities.

You’ll coordinate across functions including Operations, Finance, HR, Customer Service, Logistics, IT, and Vendor Management , serving as a key connection point between teams while giving leadership clear visibility into KPIs, deadlines, risks, bottlenecks, and operational performance .

If you’re highly organized, comfortable working with spreadsheets and operational data, and naturally notice when tasks or processes are falling behind, this role is a strong fit.
What You’ll Own
Process & Workflow Coordination

- Track operational workflows across multiple departments

- Monitor:

- Tasks

- Deadlines

- Dependencies

- Deliverables

- Outstanding action items

- Ensure recurring processes are completed according to established SOPs

- Proactively follow up with stakeholders on overdue or incomplete work

- Maintain visibility into ownership and next steps

- Identify bottlenecks, delays, and operational gaps before they become larger issues

- Escalate risks when necessary

- Help maintain consistency and accountability across recurring workflows

KPI Tracking & Operational Reporting

- Maintain operational dashboards, trackers, and reporting systems

- Prepare:

- Weekly operational reports

- Monthly KPI summaries

- Leadership updates

- Performance insights

- Track metrics including:

- Productivity

- Utilization

- Workflow completion

- Operational efficiency

- Use Excel and Google Sheets to organize and analyze operational data

- Ensure reporting data is accurate, current, and actionable

- Identify trends, inconsistencies, and areas requiring attention

- Give leadership clear visibility into operational performance

Documentation & SOP Management

- Create, maintain, and update:

- Standard Operating Procedures (SOPs)

- Process maps

- Operational checklists

- Compliance documentation

- Maintain organized records within systems such as:

- Google Drive

- SharePoint

- Notion

- Ensure documentation is current, accessible, and easy to navigate

- Help standardize recurring operational processes

- Maintain documentation in an audit-ready state

- Identify outdated, incomplete, or inconsistent process documentation

Vendor & Partner Coordination

- Communicate with vendors and external partners regarding:

- Deliverables

- Timelines

- Invoices

- Service updates

- Monitor vendor commitments and SLAs

- Follow up on outstanding requirements

- Escalate delays or performance issues proactively

- Maintain organized vendor documentation and approvals

- Help ensure vendor obligations and deadlines are not missed

Cross-Functional Operations Support

- Coordinate recurring workflows between departments

- Keep stakeholders aligned on deadlines, responsibilities, and next steps

- Maintain clear communication across operational functions

- Support leadership with:

- Operational research

- Reporting

- Analysis

- Ad hoc initiatives

- Track cross-functional dependencies and follow-ups

- Help maintain accountability across teams

- Support new operational initiatives as business priorities evolve

Compliance & Operational Controls

- Ensure operational activities align with established company processes and requirements

- Maintain accurate logs, records, and tracking systems

- Support audit readiness through organized documentation

- Identify missing or inconsistent operational information

- Help maintain strong inter