Sr. Director - Microsoft Digital Workspace

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

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Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

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Continuous professional growth and leadership opportunities.

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Health, wellness, and financial benefits to offer peace of mind to you and your family.

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World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary
The Senior Director, Digital Workplace is accountable for the success, growth, and strategic direction of SHI's Digital Workplace organization within Microsoft Services. This leadership role brings together Collaboration, Workplace Platform, and Change Management under a single leader to ensure workplace technology, user adoption, and business outcomes are designed, delivered, and measured as one connected experience rather than as separate service lines.

This role leads the organization as a business, with ownership of service maturity, solution development, headcount planning, utilization, delivery quality, capacity, pipeline support, and measurable client outcomes across collaboration platforms, workplace modernization, identity and endpoint services, migrations, adoption, and organizational change. The Senior Director manages a team of managers and practice leaders responsible for Collaboration, Workplace Platform, and Change Management and remains accountable for their effectiveness, development, and delivery performance.

Aligned to Microsoft's Work IQ investments, this role connects how employees communicate, collaborate, access information, use workplace technology, and adopt new ways of working. The Senior Director ensures SHI helps clients deploy, secure, adopt, and realize value from Microsoft 365, Copilot, collaboration, identity, and endpoint capabilities across the full digital employee lifecycle.

This role sits at the center of SHI's Microsoft Services growth plan, turning Work IQ alignment into a working operating model that builds stronger solutions, improves delivery execution, develops talent, increases adoption, and creates repeatable paths for growth.

This is a remote position with a Home Office setup based in New York City, Charlotte, Chicago, Atlanta, Austin, Denver, Los Angeles, San Francisco, or Seattle. Role Description

Strategic Leadership and Practice Development

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Set and execute a unified direction for Digital Workplace, connecting Collaboration, Workplace Platform, and Change Management through one operating model.

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Translate Microsoft's Work IQ, Microsoft 365, Copilot, identity, endpoint, and employee experience investments into a clear SHI services roadmap, capability plan, and investment agenda.

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Establish clear ownership, decision rights, handoffs, delivery standards, and quality expectations across the organization.

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Build modular, repeatable offerings that connect workplace technology, secure access, employee adoption, and value realization around defined client outcomes.

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Use portfolio, pipeline, delivery, adoption, and capacity data to prioritize investments, manage tradeoffs, and improve practice health.

People Leadership Through Managers and Directors

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Lead, coach, and develop the leaders responsible for Collaboration, Workplace Platform, and Change Management.

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Set measurable expectations for customer experience, delivery quality, utilization, capability development, financial performance, adoption outcomes, and team health.

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Build leadership depth through regular one-on-ones, development planning, succession planning, and clear career paths.

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Own workforce planning a