Sr. Director, Consumer Insights

EG Sr. Director, Consumer Insights
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ecoATM is a company that provides automated kiosks for recycling and selling used electronic devices, offering instant payment to consumers and promoting environmental sustainability by reducing e-waste. It operates over 6,500 kiosks primarily in the US and Europe.
ecoATM Gazelle
Employee count: 201-500

Salary: $190K – $225K per year
United States only

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Company Overview (Who are we? Why should you join us?)

At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 7,000 automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology.

At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.

Our Values and Leadership Behaviors

Position Summary

The Senior Director, Consumer Insights will lead ecoATM Gazelle 's consumer and market insights function, providing a data-driven understanding of customer behavior, motivations, and market trends to inform product, marketing, and business strategy. This role will build a scalable insights capability, spanning quantitative and qualitative research, 1P kiosk transaction and behavioral data, and competitive/market intelligence to provide leadership clear visibility into the customer journey and emerging opportunities. This is a highly visible role during ecoATM Gazelle 's post-acquisition growth phase and IPO readiness period, partnering closely with the Executive Management Team (EMT) to ensure strategic investment decisions are grounded in a strong understanding of the consumer.

Key Responsibilities
- Own the end-to-end consumer insights strategy, including synthesizing primary research (surveys, focus groups, interviews), first-party transactional data, behavioral analytics, competitive intelligence, and market trends into actionable recommendations that translate into action across the organization
- Establish an aligned-upon consumer learning agenda that prioritizes the most important strategic questions facing the business
- Establish and manage processes to partner with Marketing, Product, and Business Development to embed consumer insights into go-to-market strategy, product roadmap decisions, and channel/partnership evaluation (e.g., retail embedding, enterprise channels).

- Develop segmentation models and customer journey maps to inform targeting and experience design
- Track competitive landscape and market trends relevant to recommerce, consumer electronics, and adjacent categories
- Present insights and recommendations to the Executive Management Team and board as part of strategic planning and IPO narrative development
- Manage relationships with external research vendors and panels; oversee research budget
- Establish insights reporting cadence and self-service dashboards/tools so stakeholders across the business can access consumer data

Qualifications
- Bachelor's degree in marketing, Statistics, Psychology, Business, or related field; advanced degree a plus
- 8+ years of consumer/market research or insights experience, with at least 3 years in a leadership role
- Strong quantitative skills, including experience with survey design, segmentation, and statistical analysis
- Experience translating research into clear, actionable business recommendations for senior leadership
- Familiarity with behavioral/transactional data analysis in addition to traditional survey-based research
- Excellent presentation and storytelling skills; comfortable presenting to executive leadership and the board
- Experience in retail, consumer electronics, recommerce, or a fast-paced, PE-backed environment preferred

Success Metrics (First 12 Months)
- Consumer insights meaningfully influence major strategic decisions across product, marketing, and partnerships
- Development of actionable customer segmentation, journey maps, and behavioral frameworks
- Measurable business impact of research-driven recommendations
- Increased effectiveness of product launches, customer experiences, and marketing campaigns informed by consumer insights
- Establishment of a scalable framework that continuously improves the organization's understanding of customers and the market

Travel

Location (Where will you be working?)
Remote, USA

Pay Range (How much might you earn in your base salary?)
$190,000 - $225,000 (annually)

This position is eligible for short-term and long-term incentives based on individual and company performance.

Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. Learn more about ecoATM benefits here.

This position may also be eligible for short-term and long-term incentives based on individual and company performance.

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Here at ecoATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer. All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.

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About the job
Apply before
Nov 12, 2026
Posted on
Sep 13, 2026
Job type
Full Time
Experience level
Director

Salary

Salary: $190K – $225K per year

Education
Bachelor degree

Experience

8 years minimum

Location requirements
Suggest an edit

United States

Hiring timezones
Show UTC offsets

United States +/- 0 hours

Job categories
Consumer Insights Market Research Consumer Strategy Marketing Analytics Business Intelligence Consumer Insights Director Customer Insights Director Brand Insights Director

Skills
Consumer Insights Market Research Statistical Analysis Survey Design Segmentation Behavioral Analytics Competitive Intelligence Trend Analysis Customer Journey Mapping Focus Groups Reports And Dashboards Presentation Skills Business Strategy Quantitative Research Qualitative Research Data Analysis Product Management Marketing Business Development Storytelling

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About ecoATM Gazelle

Learn more about ecoATM Gazelle and their company culture.

View company profile

At the heart of ecoATM's mission is a commitment to revolutionizing how the world thinks about pre-owned consumer technology and making a lasting, positive impact on the planet. The company fuels the most user-friendly platform for trading in mobile devices, striving to make affordable technology accessible to everyone while simultaneously tackling the global challenge of electronic waste. ecoATM stands as a renowned leader in reducing e-waste and uncovering value in gently used electronics. They offer a simpler, safer, and more rewarding way for consumers to sell or recycle their smartphones and other devices. With an expansive network of over 6,500 automated kiosks, primarily located in retail stores across the United States and Europe, ecoATM provides on-the-spot payment for used smart devices, making the process convenient and immediate. This innovative approach not only benefits consumers' wallets but also contributes significantly to environmental sustainability.

ecoATM's culture is built on a foundation of making a tangible impact, fostering a unique work environment, and prioritizing the well-being and growth of its employees. The company recognizes that its success is driven by its dedicated team and strives to provide a comprehensive benefits package that supports a balanced lifestyle. Core values such as authenticity, collaboration, critical thinking, and innovation guide their operations and interactions. ecoATM is dedicated to creating a greener planet by diverting millions of devices from landfills. Since its inception, the company has collected over 50 million devices, a testament to its commitment to environmental responsibility and its role as a key player in the circular economy. By empowering people to participate in the mobile device re-use revolution, ecoATM is not just a business but a movement towards a more sustainable future, connecting people to technology they love while building a better tomorrow, one device at a time.

Tech stack

Learn about the tools and technologies that ecoATM Gazelle uses to build, market, and sell its products.

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Shopify

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Envoy

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Job expired?

Please let ecoATM Gazelle know you found this job on Himalayas. This helps us grow!
Apply now

About the job
Apply before
Nov 12, 2026
Posted on
Sep 13, 2026
Job type
Full Time
Experience level
Director

Salary

Salary: $190K – $225K per year

Education
Bachelor degree

Experience

8 years minimum

Location requirements
Suggest an edit

United States

Hiring timezones
Show UTC offsets

United States +/- 0 hours

Job categories
Consumer Insights Market Research Consumer Strategy Marketing Analytics Business Intelligence Consumer Insights Director Customer Insights Director Brand Insights Director

Skills
Consumer Insights Market Research Statistical Analysis Survey Design Segmentation Behavioral Analytics Competitive Intelligence Trend Analysis Customer Journey Mapping Focus Groups Reports And Dashboards Presentation Skills Business Strategy Quantitative Research Qualitative Research Data Analysis Product Management Marketing Business Development Storytelling

Browse similar jobs
Remote Director Consumer-Insights Jobs Remote Full Time Consumer-Insights Jobs Remote Director Consumer-Insights Jobs in United States Remote Full Time Jobs in United States Remote Consumer-Insights Jobs in United States

Claim this profile EG ecoATM Gazelle

Company size

201-500 employees

Founded in

2008

Chief executive officer

Stan Pavlovsky

Markets
Consumer Electronics E Waste Recycling Sustainability Circular Economy Mobile Device Trade In Retail Technology Environmental Services Automated Kiosk Solutions Secondhand Electronics Market Clean Tech

Employees live in
United States

View company profile

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