Sr. Account Manager

Company
Navitus About Us
Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.. Current associates must use SSO login option at to be considered for internal opportunities. We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap. Pay Range
USD $71,716.18 - USD $86,405.04 /Yr. STAR Bonus % (At Risk Maximum)
5.00 - Salaried Non-Management except pharmacists Work Schedule Description (e.g. M-F 8am to 5pm)
M-F 8am to 5pm Remote Work Notification
ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming. Overview

Navitus Health Solutions is seeking a Sr. Account Manager to join our team!

The Sr. Account Manager will be part of an account team that values our client relationships and operational excellence and will play an integral role as the face of our organization to clients daily. The Sr. Account Manager will be responsible for leading projects and operational ownership for some of our most complex and strategic client accounts. The Sr. Account Manager will be responsible for the operational execution of client strategies and plan design and serve as the voice of the customer cross-functionally throughout the organization. Through operational expertise, the Sr. Account Manager will be able to advise clients and co-workers on plan design considerations and opportunities for improvement.

The Sr. Account Manager position reports to the Supervisor or Manager, Account Management with indirect accountability to the Account Executive and Clinical Account Executive account team partners. The book of clients managed by the Sr. Account Manager will be complex, higher-profile and/or strategic in nature. The primary responsibilities will be serving client day-to-day needs as outlined below.
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Responsibilities
How do I make an impact on my team?

- Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention.

- Supports more complex, high-profile and strategic books of business.

- Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class customer service and benefit solutions delivered efficiently and effectively.

- Mentors and trains Account Manager team members by sharing best practices, producing training materials, and leading internal task forces or workgroups.

- Develops and maintains onboarding materials, job aids, checklists, detailed work instructions, and process guides to support day-to-day performance.

- Facilitates and/or participates in client meetings to advise and advance resolution of open action items and/or provide routine status updates.

- Drives internal resolution to open action items.

- Facilitates the process for benefit changes on behalf of clients and provides direction on how those changes need to be implemented.

- Analyzes any new or revised client requirements to ensure accuracy and feasibility.

- Responds to client inquiries, issues and concerns in a timely, concise and accurate manner.

- Makes decisions regarding the resolution of member and client i