Specialty Services Program Manager

Shift:
Monday - Friday, 8:30 AM - 5 PM
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Specialty Services Program Manager
Compensation: $90,000 - $100,000 per year
Shift: Monday - Friday, 8:30 AM - 5 PM

SUMMARY:

Responsible for the development and growth of a the Healthcare Specialty Analytical Services (SAS) Program/Division by maximizing sales through a sound strategy. Serves as the subject matter expert of the SAS Program/Division providing training and is a resource and provides knowledge to staff and clients.

ESSENTIAL FUNCTIONS:

- Research the market and competition, reviews trends, and forecasts growth to develop sales and market plans for the Healthcare program.

- Attends and participates in Technical Conferences and National Trade Shows to provide expertise and generate new business.

- Works with the Sales Teams and Marketing to provide expert knowledge to current and prospective clients to increase sales and maintain positive client relationships.

- Sets sales goals and revenue objectives to increase market share.

- Writes and reviews proposals for services, marketing materials, presentation materials, and training materials, ensuring data and content are accurate and up to date.

- Provides complex analysis, interpretation and counsel to customers, staff, management, and functional leaders regarding assigned policies, program, and practices.

- Provides guidance and develops recommendations on product/service features based and analyses of customers' needs and on technical knowledge of capabilities and limitations to meet customer requirements.

- Assists with receiving customer feedback and coordinating resources and responses as required.

- Reports to management staff on national market conditions and where to focus sales efforts to maximize account revenue and growth.

- Ensures the development, implementation and interpretation of policies and procedures and ensures compliance with applicable laws, rules, and regulations; receives legal guidance and interpretation when required.

- Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.

- Promotes and supports the overall mission of Pace Analytics by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS:

Education and Experience:

Bachelor's degree in business administration, microbiology, operations, or a closely related field; AND five (5) years of experience within the specialty analytical service, including experience with complex programs or operations; OR an equivalent combination of education, training and experience.

Required Knowledge and Skills

Required Knowledge:

- Advanced to expert principles, practices and techniques in area.

- Comprehensive understanding of the administration and oversight of area programs, policies and procedures.

- Comprehensive understanding of applicable area laws, codes and regulations.

- Advanced to expert methods to resolve sales and customer problems, questions and concerns.

- Various understanding of applicable laws, codes and regulations.

- Understanding of various testing tools, equipment, and processing.

- Computer applications and systems related to the work.

- Principles and practices to serving as an effective project team member.

- Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations.

- Correct business English, including spelling, grammar and punctuation.

Required Skills:

- Performing intermediate to complex professional-level sales duties in a variety of assigned areas.

- Overs