SPECIALIST, CLIENT SERVICE

Responsibilities
Essential Duties & Responsibilities
- Meticulous with details for administrative type functions:
- Item set-up in Inventory Management System, Order Entry, cancelling/updating orders

- Reporting – using excel or in-house systems

- Uses Excel daily for tracking data, reporting, etc,

- Coordinate projects and client requests from initiation through completion.

- Serve as the primary liaison between warehouse operations, account management, and internal departments.

- Create and maintain detailed work instructions, process documentation, and business guidelines.

- Monitor order fulfillment, inventory movements, shipping activities, and project milestones.

- Track project timelines and proactively identify risks, delays, or potential service issues.

- Escalate operational concerns and facilitate resolution with the appropriate teams.

- Participate in status calls and project reviews as assigned.

- Review estimates, budgets, and project scope changes to ensure accurate execution and billing.

- Generate and review reporting.

- Coordinate inventory returns and material disposition requests with warehouse personnel.

- Provide project status updates, reports, and performance metrics to Account Management.

- Support process improvement initiatives and recommend operational efficiencies.

- Maintain compliance with company policies, client requirements, HIPAA, GMP, GDP, and security standards.

- Deliver exceptional customer service and maintain professional communication with all stakeholders.

Knowledge, Skills & Abilities

- Excellent written and verbal English communication skills.

- Strong organizational and time-management skills.

- Ability to work independently in a remote environment.

- Experience coordinating cross-functional teams across multiple time zones.

- Strong attention to detail and analytical abilities.

- Project management and workflow coordination experience.

- Ability to prioritize multiple projects simultaneously.

- Advanced Microsoft Office skills, particularly Excel, Teams, Powerpoint, and Outlook.

- Experience working with warehouse management systems (WMS), order management systems, or inventory platforms preferred.

- Strong customer service orientation and professional demeanor.

- Ability to identify operational risks and escalate issues appropriately.

Qualifications
Education & Experience

- Bachelor's Degree in Business, Marketing, Supply Chain, Logistics, or related field preferred.

- 2–4 years of experience in customer service, project coordination, fulfillment operations, logistics, supply chain, or account management is preferred.

- Experience supporting U.S.-based operations remotely preferred.

- Experience working with warehouse, fulfillment, printing, mailing, or eCommerce environments is a plus.

Additional Requirements

- Reliable high-speed internet connection.

- Dedicated home office environment.

- Ability to work during U.S. Eastern Time business hours or a designated overlap schedule.

- Ability to participate in video meetings and maintain regular communication with U.S.-based teams

Originally posted on Himalayas