Solution Consultant & Customer Success Manager

Solution Consultant & Customer Success Manager, Asset Management (Latin America)

Location - São Paulo - SP

Why You Should Join Accruent?

At Accruent, we help organizations transform how they manage their built environments. Our Asset Management solutions enable customers to improve asset performance, streamline operations, reduce risk, and make smarter decisions through connected data and intelligent workflows.

This is a unique opportunity to combine solution consulting, customer success, and commercial growth in one strategic role. You'll work closely with customers across Latin America, helping them achieve meaningful business outcomes while supporting revenue growth and long-term partnerships.

As part of a global organization backed by Fortive , you'll collaborate with talented colleagues, influence product strategy through customer insights, and play a visible role in the continued growth of our Asset Management business.

Why this role matters:

- Directly influence customer success and business growth across Latin America.

- Serve as a trusted advisor to customers throughout their lifecycle.

- Partner with Sales to win new business and expand existing relationships.

- Help shape how organizations manage critical assets and operations.

- Gain exposure to a broad portfolio of enterprise software solutions and global teams.

What You'll Do?

You will manage a portfolio of more than 60 customers across Latin America while supporting new business opportunities throughout the region.

Drive New Business Success

- Partner with Sales teams to understand customer challenges and business objectives.

- Lead discovery sessions and solution-based conversations with prospective customers.

- Deliver compelling, value-driven product demonstrations and presentations.

- Support proof-of-concept activities and help customers evaluate solutions.

- Contribute to winning new business opportunities across the region.

Grow Customer Relationships

- Identify opportunities to expand customer adoption of Accruent's Asset Management solutions.

- Connect customer challenges to solutions across the broader portfolio, including:
- Engineering Document Management

- Maintenance Connection

- Field

- Related Asset Management solutions

- Collaborate with account teams to support revenue growth within existing accounts.

Drive Customer Success & Retention

- Build trusted, long-term relationships with customer stakeholders.

- Monitor customer health, business goals, and engagement levels.

- Proactively identify risks and develop strategies to improve retention.

- Help customers realize measurable business value from their investment in Accruent solutions.

- Increase solution adoption and overall customer satisfaction.

Provide Strategic Leadership

- Facilitate customer workshops, business reviews, and executive discussions.

- Serve as a strategic advisor throughout the customer lifecycle.

- Share customer feedback and market insights with Product, Marketing, Services, and Customer Success teams.

- Collaborate with global teams to deliver a consistent and high-quality customer experience.

Success in This Role

Performance will be measured through:

- Net Revenue Retention (NRR)

- New business win rate

- Regional revenue growth

- Customer retention and adoption

- Overall customer satisfaction and business outcomes

What You Bring

Required Qualifications:

- 8+ years of experience in Solution Consulting, Pre-Sales, Customer Success, Account Management, or a similar customer-facing SaaS role.

- Experience working with enterprise software solutions.

- Demonstrated success in acquiring, growing, and retaining customer relationships.

- Strong consultative discovery and solution-selling skills.

- Ability to translate customer challenges into measurable business outcomes.

- Experience presenting to technical, operational, and executive stakeholders.

- Strong communication, storytelling, presentation, and relations