Business Consultant, Dedicated Success

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

Business Consultant, Dedicated Success at Realtor.com ®

Location: Remote, US
About the Role:

In this role, you’ll manage a small book of customer accounts, developing relationships that help cement Realtor.com as a valued partner. You’ll be responsible for providing a personalized luxury experience to each of your customers. You’ll oversee the entire post-sale experience for your customers, including product implementation, training, ongoing support, escalations, retention, and renewals. You’re a people person who can build not only strong relationships, but strong friendships with your customers.
Top Reasons to Apply:

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High Impact: Manage a select portfolio of ~40 high-value accounts, allowing you to provide a truly bespoke, white-glove consulting experience rather than high-volume churn.

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End-to-End Ownership: Drive the complete post-sale journey - from onboarding and technical implementation to strategic growth and renewals—with direct accountability for revenue retention.

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Deep Relationship Building: Go beyond basic account management by building genuine personal connections and serving as a trusted advisor to real estate leaders.

What You’ll Do :

- Build strong relationships with a small book of customers (~40 accounts), establishing Realtor.com as a friendly, trusted business partner.

- Provide a personalized experience for your customers, learning their business operations and systems in order to provide them with custom consultation, data, and best practices for their Realtor.com products and services.

- Engage with customers on a personal level, celebrating not only their business milestones, but also their personal ones (e.g. birthdays, holidays).

- Retain and grow revenue with your customers by managing their post-sale experience. This includes product implementation, training, ongoing support, escalations, retention, and renewals.

- Travel for conferences, events, and customer engagement (~10% of your time).

- Execute effectively towards company initiatives set by leadership and corporate OKRs.

- Develop a thorough understanding of all key Realtor.com business processes and products, recommending and implementing enhancements that will drive revenue with and improve the experience of high-value customers.

- Communicate effectively with individuals across all levels of the company, including Sales, Product, Marketing, Technology, Operations, and Finance.

- Have comprehensive business knowledge and technical skill on Salesforce, Focus Fire, and other enterprise systems.

What You’ll Bring :

To be successful in this role, the Business Consultant, Dedicated Success must be a people person who feels comfortable not only building a relationship with customers, but also building a personal connection. You are a self-starter who excels at managing your own schedules and priorities. You will own the success of your book of business, focusing on revenue retention and growth.
What We Like To See / Measures of Success:

- Bachelor’s degree.

- 8 years of account management experience –key/major accounts.

- Excellent verbal and written communication skills.

- Ability to work with PCs, Internet and Microsoft applications (Word, Excel, and