Software Development Engineer II - Conversations

About HighLevel : HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

Our people
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Our impact
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.
Learn more about us on our YouTube Channel or Blog Posts

What are we hiring for?
The systems that run millions of businesses.

Every month, 2.6 billion messages flow through our platform. Our automation engine enrolls 3.1 billion contacts and executes 21.5 billion workflow actions in the same window - with API traffic peaking at 28,000+ requests per second. If these systems lag, businesses lose leads. If they go down, people lose income.

You haven't built at this scale yet. That's fine - almost nobody has.

What we're hiring for is the engineer who reads those numbers and feels pulled toward them. Who wants to know what a queue looks like when it's absorbing a 10x burst, what an index does at 1.5 TB, what "eventually consistent" actually means when a customer is staring at the screen. You'll work on real production paths from week one — with senior engineers around you who've broken and fixed these systems before. You'll build. You'll break things. You'll learn faster here than anywhere else.
Team & System Overview:
The Conversations organization powers multi-channel communication across SMS, Email, WhatsApp, and DMs — handling over 2B messages each month. The Threads & Composer team owns the inbox and composer surfaces, and the backend services that deliver and store those interactions.You’ll work across Node.js microservices, GCP-based infra (GKE, Pub/Sub, Cloud Tasks), and MongoDB/Firestore storage layers, ensuring every message and UI state stays consistent, fast, and recoverable.
Responsibilities:

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Build and ship features in Node.js / Go services that sit on real production paths — your code handles live traffic, not toy problems

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Own well-scoped services and components end to end: code, tests, rollout, and monitoring

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Work with SQL and NoSQL data stores — writing queries, adding indexes, and learning why the schema looks the way it does

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Get hands-on with queues, caches, and rate limiters — the building blocks of every system here

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Ship Vue 3 UIs that consume your own APIs — clean components, sane state management, and realtime updates that don't flicker or drift

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Write design docs for your features and defend them in review — clear thinking, honest trade-offs

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Join the on-call rotation with backup from senior engineers — incidents are where the deepest learning happens

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Ask questions relentlessly, ab