ServiceNow Senior Software Engineer - HRSD + Service Portal

Why Us

NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.

We # GoBeyondWorkflows  to create new kinds of experiences for our customers.

Come join our Crew!
Our Approach to Work

At NewRocket , people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!
The Role

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Senior Software Engineer with HRSD & Service Portal experience. The Senior Software Engineer is responsible for leading, coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers. The Senior Software Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects.

We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.

We are #GoingBeyond Come join our crew!
What You Will Be Doing

- As a ServiceNow Integrations Developer you will interface with end-users, IT teams and key stakeholders to gather systems requirements for ITSM, HRSD & Service Portal.

- You will customize ServiceNow applications and facilitate rollout of new applications, modules, configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations

- Configuring integrations between ServiceNow via REST/SOAP web and other applications

- Strong experience with ITSM, HRSD & Service Portal processes and can guide customers through understanding technical solutions to their business requirements

- Interact with technical SMEs to get necessary environment information to support your service map and event work

- Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders

- Participate in user acceptance testing of the resulting maps, impact rules and event management work

- Promote your update sets and data across applicable SN environments

- Remediate any production incidents that arise related to this scope

- Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns

- Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency

What You Bring Along

- 4+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (i.e. ITSM, HRSD, Service Portal)

- Experience with integration between Servi