ServiceNow Developer Principal

Type of Requisition:
Regular
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
None Public Trust/Other Required:
None
Job Family:
Software Engineering Job Qualifications:
Skills:
Process Improvements, ServiceNow Platform, Software Systems Certifications:
None Experience:
5 + years of related experience US Citizenship Required:
No
Job Description:

Transform technology into opportunity as a ServiceNow Developer Principal at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

MEANINGFUL WORK AND PERSONAL IMPACT
As a ServiceNow Developer Principal, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

- Design, build, and customize applications on the ServiceNow platform, including ITSM modules like Incident, Problem, and Change Management

- Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements

- Connect the ServiceNow platform with other systems and applications using technologies like REST/SOAP

- Perform administrative tasks, such as user and role management, system maintenance, and health checks

- Customize user interfaces, forms, and workflows to align with business needs

- Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality

- Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products

- Participate in IT-related technical processes reviews, postmortems, and continual process improvement

- Maintain current ServiceNow and industry certifications, while obtaining additional certifications

WHAT YOU’LL NEED TO SUCCEED
Bring your engineering expertise along with a drive for innovation to GDIT. The ServiceNow Developer Principal must have:

● Education: Technical Training, Certification(s) or Degree

● Experience: 5+ years of related experience
● Required Skills:

- Expertise in developing and customizing ServiceNow applications and modules, especially ITSM

- Proficiency with integration methods like SOAP, REST, and web services, including creating and consuming them

- Strong scripting skill with at least one language – preferably JavaScript

- Understanding of ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB

- Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions.

- Effective analytical, problem-solving, and debugging skills

- Understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment

- Ability to identify, understand, document, and create functionality aligning with customer value streams

- Ability to communicate as a high-level technical authority, contribute to whitepapers, BOEs, and design docs, and lead high-stakes demos to customers

- Organizational and time management skills while working in a rapid software development environment

- Ability to identify and learn new technologies quickly

- Ability to drive methodology changes, manage customer deliverables, identify and resolve process issues, and shape standards across-the-board

- Good communication skills for managing customer interactions and negotiating with both technical and non-technical stakeholders

- Ability to collaborate with and influence stakeholders at all levels, mentor junior team members, support staff development, lead knowledge shares, and lead new innovation projects and tech pilots

● Required Certification:
- ServiceNow Certified Systems Administrator

● Location: Remote

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team