Senior Technical Implementation Manager (2026-8027)

Working closely with Sales, Product, Engineering, Architecture, Operations, and customer stakeholders, the Senior Technical Implementation Manager ensures successful implementation outcomes by driving alignment, managing risks, coordinating cross-functional activities, and maintaining customer confidence throughout the implementation lifecycle. This role is responsible for implementation leadership—not software development or product ownership—and requires the ability to independently facilitate complex customer implementations with minimal leadership involvement. KEY RESPONSIBILITIES: Customer Implementation Leadership - Lead customer implementations from contract execution through production launch. - Serve as the primary implementation contact for assigned customers. - Coordinate onboarding, implementation planning, testing, launch readiness, and go-live activities. - Build trusted relationships with customer and internal stakeholders throughout the implementation lifecycle. Planning & Delivery Coordination - Develop and maintain implementation plans, milestones, dependencies, risks, assumptions, and action items. - Coordinate implementation activities across Product, Engineering, Architecture, Operations, Sales, and Customer Success. - Maintain implementation visibility through accurate status reporting and project artifacts. - Ensure implementation commitments align with Statements of Work (SOWs) and agreed customer expectations. Customer & Stakeholder Management - Facilitate implementation meetings with customer technical and operational teams. - Communicate implementation status, risks, timelines, and dependencies clearly and professionally. - Validate technical implementation information with Engineering and Architecture before communicating externally. - Maintain strong cross-functional alignment throughout implementation. Risk & Implementation Management - Identify implementation risks, dependencies, assumptions, and blockers early. - Escalate issues appropriately and facilitate timely resolution. - Drive implementation readiness while maintaining customer confidence and delivery visibility. - Coordinate successful transition from implementation into ongoing operational support. Continuous Improvement - Improve implementation templates, standards, and best practices. - Capture lessons learned and recommend process improvements. - Contribute to the continued maturity of CareTria's implementation methodology. - Mentor future implementation team members as the organization grows. The above duties are meant to be representative of the position and not all-inclusive. MINIMUM JOB REQUIREMENTS: EDUCATION - Bachelor's degree in Business, Information Technology, Healthcare, or a related field. REQUIRED EXPERIENCE - 7+ years of implementation management, software delivery, technical project leadership, or customer onboarding experience. - Demonstrated experience leading enterprise software implementations. - Experience coordinating cross-functional teams across Product, Engineering, Sales, Operations, and customer organizations. - Strong understanding of software implementation lifecycles and delivery methodologies. PREFERRED EXPERIENCE - Healthcare technology or healthcare operations experience. - Experience with software integrations, APIs, interoperability, or healthcare data exchange. - Experience working within Agile software development environments. - PMP, Agile, Scrum, or related certifications. - Experience developing implementation processes, templates, or governance practices. - Experience mentoring implementation or delivery professionals. KNOWLEDGE, SKILLS & ABILITIES: - Strong operational leadership and organizational skills. - Excellent analytical and problem-solving abilities. - Ability to drive execution without sacrificing quality. - Data-driven decision-making mindset. - Strong communication and cross-functional coll