Manager, Client Solutions (2026-8044)
The Manager, Client Solutions has the responsibility to understand customer needs and business challenges and to formulate solutions that integrate a combination of service offerings; This individual will work to increase penetration into existing customer accounts and identify potential opportunities for all CareTria / Knipper Health Pharmacy Programs to provide additional solutions to client needs. Establish and maintain client relationships to ensure continuous growth. Responsible for delivery of creative client solutions; ensuring quality execution and the overall health of client relationships.
KEY RESPONSIBILITIES :
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Directly responsible for establishing strong, long-term working relationships with client contact(s) to ensure high level of client satisfaction is managed on an on-going basis. Ensures effective and timely internal and external communication within the account.
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Develop & design solutions for customer projects based on requirements & industry standards.
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Supervise business books and ensure perpetual client service and revenue growth.
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Establish a deep familiarity with each clients’ strategic priorities, expectations, and challenges.
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Develop and deliver presentations to existing customers to expand current business based on observations and customer objectives.
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Partner cross-functionally to facilitate continuous improvement and/or to identify new services.
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Establish regular touchpoints with clients to monitor client engagement.
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Oversee client satisfaction process and take corrective action when weaknesses are identified.
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Provide recommendations to continuously leverage technology for increased client value
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As the escalation point of contact, document issues and work cross-functionally to achieve timely resolution of issues that impact client deliverables related to customer service and/or customer satisfaction.
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Responsible for maintaining, updating, and understanding all client to company interactions.
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Monitor performance of all assigned accounts and facilitate timely intervention when appropriate.
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Safeguard against revenue leakage while seeking and maximizing growth opportunities
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Monitor and provide updates on items impacting program financial health
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Ensure standards of financial control are maintained. Responsible to assure timely and accurate estimates, SOWs, invoicing, and reconciliation reporting are provided to the client.
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Keep abreast of the status of client’s programs. Includes high-level variance tracking of schedule and budget and understanding of allocated resources.
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Responsible for the development of QBR slides for assigned accounts.
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Ensure cross-functional teams are kept up to date daily on all changes/updates that affect the client.
The above duties are meant to be representative of the position and not all-inclusive.
MINIMUM JOB REQUIREMENTS :
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Education/Training: Bachelor’s degree (BA/BS) or equivalent experience required.
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Business Experience: 5 years + management experience with related industry experience.
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Proven history of sales/ revenue generation. Pharmaceutical life cycle experience strongly
KNOWLEDGE, SKILLS & ABILITIES :
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Strong passion for problem solving and customer service.
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Strong management and organizational skills
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Demonstrated track record in achieving results.
- Behavior consistent with CHART values
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Keen ability to develop solutions to satisfy both the customers and company’s needs.
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Strong strategic and analytical abilities
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Approaches challenges with a “can do” attitude.
- Is a champion for the customer
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Gains satisfaction from fixing problems and delighting customers.
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A creative thinker that considers problems and opportunities from multiple angles
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Strong written and verbal communication skills
- Strong attention to detail
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Ability to travel to client locations (ground and air transportation).
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Ability to travel to and attend work industry sponsored