Manager, Client Solutions (2026-8044)

The Manager, Client Solutions has the responsibility to understand customer needs and business challenges and to formulate solutions that integrate a combination of service offerings; This individual will work to increase penetration into existing customer accounts and identify potential opportunities for all CareTria / Knipper Health Pharmacy Programs to provide additional solutions to client needs. Establish and maintain client relationships to ensure continuous growth. Responsible for delivery of creative client solutions; ensuring quality execution and the overall health of client relationships.

KEY RESPONSIBILITIES :

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Directly responsible for establishing strong, long-term working relationships with client contact(s) to ensure high level of client satisfaction is managed on an on-going basis. Ensures effective and timely internal and external communication within the account.

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Develop & design solutions for customer projects based on requirements & industry standards.

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Supervise business books and ensure perpetual client service and revenue growth.

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Establish a deep familiarity with each clients’ strategic priorities, expectations, and challenges.

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Develop and deliver presentations to existing customers to expand current business based on observations and customer objectives.

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Partner cross-functionally to facilitate continuous improvement and/or to identify new services.

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Establish regular touchpoints with clients to monitor client engagement.

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Oversee client satisfaction process and take corrective action when weaknesses are identified.

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Provide recommendations to continuously leverage technology for increased client value

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As the escalation point of contact, document issues and work cross-functionally to achieve timely resolution of issues that impact client deliverables related to customer service and/or customer satisfaction.

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Responsible for maintaining, updating, and understanding all client to company interactions.

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Monitor performance of all assigned accounts and facilitate timely intervention when appropriate.

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Safeguard against revenue leakage while seeking and maximizing growth opportunities

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Monitor and provide updates on items impacting program financial health

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Ensure standards of financial control are maintained. Responsible to assure timely and accurate estimates, SOWs, invoicing, and reconciliation reporting are provided to the client.

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Keep abreast of the status of client’s programs. Includes high-level variance tracking of schedule and budget and understanding of allocated resources.

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Responsible for the development of QBR slides for assigned accounts.

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Ensure cross-functional teams are kept up to date daily on all changes/updates that affect the client.

The above duties are meant to be representative of the position and not all-inclusive.

MINIMUM JOB REQUIREMENTS :

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Education/Training: Bachelor’s degree (BA/BS) or equivalent experience required.

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Business Experience: 5 years + management experience with related industry experience.

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Proven history of sales/ revenue generation. Pharmaceutical life cycle experience strongly

KNOWLEDGE, SKILLS & ABILITIES :

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Strong passion for problem solving and customer service.

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Strong management and organizational skills

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Demonstrated track record in achieving results.

- Behavior consistent with CHART values

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Keen ability to develop solutions to satisfy both the customers and company’s needs.

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Strong strategic and analytical abilities

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Approaches challenges with a “can do” attitude.

- Is a champion for the customer

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Gains satisfaction from fixing problems and delighting customers.

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A creative thinker that considers problems and opportunities from multiple angles

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Strong written and verbal communication skills

- Strong attention to detail

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Ability to travel to client locations (ground and air transportation).

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Ability to travel to and attend work industry sponsored trade shows both regional & national.

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Advanced computer skills; Word, Excel, PowerPoint and Visio

PHYSICAL DEMANDS :

- Business travel may be required

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Extensive manual dexterity (keyboarding, mouse, phone)

- Use of phone for communication

- Sit for prolonged periods of time

- Occasionally stoop, kneel, and crouch

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The expected base pay range for this position is $80,000–$110,000 per year. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses.
CareTria is an Equal Opportunity Employer.

Originally posted on Himalayas