Senior Strategic Communications & Operations Specialist

Be the one building AI-powered experiences where they matter most.

At Genesys , we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

OVERVIEW

We are seeking an experienced Senior Strategic Communications & Operations Specialist to drive strategic communications and cross-functional communications operations across Product Management and the broader organization.

This role translates complex business and product priorities into clear communications strategies, core messaging, and executable plans, ensuring the right stakeholders are informed, aligned, and prepared to act. The successful candidate will independently lead high-visibility communications programs and recurring operating rhythms that require coordination across Product Management, Customer Success, Sales, Enablement, Product Marketing, and other functions.

This is a high-impact, hands-on role for a strategic communicator who is comfortable operating in ambiguity. You will need to understand the broader objective, ask the right questions to create clarity, develop the communications approach, and manage the stakeholders, timelines, dependencies, and execution required to bring that strategy to life.
WHAT THIS ROLE IS - AND ISN'T

This role sits at the intersection of strategic communications and cross-functional operations, helping Product Management and stakeholders across the organization stay informed, aligned, and equipped to execute.

This is not a traditional marketing or product marketing role. The position does not own demand generation, brand marketing, campaign strategy, market positioning, or promotional content.

Success in this role starts with strong communications judgment: understanding the objective, developing core messaging, determining who needs to know or act, and creating the right communications approach. From there, you will operationalize the strategy across multiple stakeholders, timelines, channels, and dependencies.
KEY RESPONSIBILITIES

Strategic Communications Strategy & Execution

• Develop and execute strategic communications plans for high-priority product, business, organizational, and cross-functional initiatives.

• Develop clear core messaging and translate complex product and business information into concise, audience-appropriate communications for internal teams, customers, partners, and other stakeholders.

• Serve as a communications lead for high-visibility, product-led initiatives, coordinating messaging, stakeholder alignment, communications timelines, dependencies, and execution.

• Ask thoughtful questions to bring clarity to ambiguous or evolving initiatives and help stakeholders align around what needs to be communicated, to whom, when, and why.

• Partner closely with Product Management, Customer Success, Sales, Enablement, Product Marketing, and other functions to ensure communications are coordinated, accurate, and actionable.
Cross-Functional Communications Operations

• Turn broad strategic direction into structured communications workstreams, milestones, owners, dependencies, and measurable outcomes.

• Manage complex cross-functional communications programs from planning through delivery, proactively identifying risks, gaps, and dependencies and driving them toward resolution.

• Coordinate and influence stakeholders across multiple functions without direct authority, creating clarity and maintaining momentum as priorities evolve.

• Establish lightweight processes, templates, and operating rhythms that improve the consistency, visibility, and scalability of communications work.

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