Senior Solutions Engineer - Platform & Analytics

About Quvia :

Quvia is building the digital fabric between edge and cloud. Our platform uses AI and machine learning to orchestrate connectivity across satellite, terrestrial, and hybrid networks so customers can move and manage data in the world's most network constrained environments.

We partner with global leaders in aviation, maritime, energy and other industries where connectivity is variable and complex, and digital services depend on reliable data movement. As companies deploy AI, automation and data-driven systems at the edge, Quvia provides the platform needed to unlock the full potential of their data and build value above the network.

Quvia is a fast growing, Series A company backed by Colombia Capital ($5B+ in fund commitments. It is headquartered in the greater Miami are with offices in the UK and India.

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Why Quvia ?

- Founded in 2019, we are a fast-growing, Series A tech startup passionate about making connectivity experiences better for everyone.

- Our industry-first solutions are already addressing major challenges for companies in the travel and transportation industries-and we're just getting started.

- As an early-stage company, new hires will have the opportunity to make a significant impact on our growth trajectory.

- We are headquartered in the greater Miami region, with remote teams spanning the U.S., Europe, and India.

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Quvia is backed by Columbia Capital, a respected venture capital firm founded in 1989 that has raised over $5 Bn of fund commitments.

About the Role

The Senior Solutions Engineer - Platform & Analytics will interface with customers to identify their needs and collaborate with various engineering and operation departments to ensure a plan is in motion to improve the customer’s experience. This position requires high-level thinking to architect solutions across a variety of hardware and a passion for focusing and committing.

Working on this technology, you will have the opportunity to have a major impact on the implementation and quality of Quvia 's next generation products. Our environment cultivates innovation and rapid product iteration within a creative solution space. We need a dedicated, organized, and efficient professional who thrives on being integral to a fast-paced startup environment. We need your skills as an excellent communicator who can set appropriate expectations, keep everyone apprised of progress and action items, manage project plans, balance workloads, and ensure we meet our commitments. You also excel at dealing with the complexities associated with large enterprise customers.
What You'll Do

- Collaborate with sales and product teams to understand customer requirements and design tailored satellite communication solutions.

- Conduct site surveys and feasibility studies to determine the best solutions for new customers

- Oversee the installation, configuration, and testing of Quvia systems across different business verticals.

- Troubleshoot complex issues during the POC phase and work with customer, QA and Engineering teams to deploy fixes as needed.

- Develop and maintain comprehensive documentation for all solutions and services provided.

- Act as a technical advisor to customers, offering guidance on best practices and optimal usage of terrestrial and satellite communication systems.

- Conduct training sessions and workshops for customers and internal teams on the operation and maintenance of Quvia products and their value proposition.

- Stay updated on the latest advancements in Quvia systems.

- Coordinate with cross-functional teams, including sales, product management, systems, engineering, QA, and service delivery, to ensure successful project execution.

- Manage a clean handover from POC to service delivery and support.

What You’ll Need

- Bachelor’s or Master’s degree in Electrical Engineering, Telecommunications, Computer Science, or a related field.

- At least 5 to 7 years of experience in customer-facing